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Post by scootermcgee on Jan 9, 2009 15:33:55 GMT -5
just had to give another thumbs up to Mr.Scooters. Sent email asking if the fuel sensor is under warranty because mine is leaking. email rec'd said the sensor is not under warranty, but they would send me a replacement. I can recommend Mr.Scooters for excellent service after the sale. I don't think you will be disappointed with them. Safe riding dawgs! ;D
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Post by wf1761 on Feb 1, 2009 10:14:13 GMT -5
I'm glad I ordered my scoot from Mrscooters.com, I had excellent service from Mrscooters on Emails, warranty service, and damage free delivery on my scoot. Delivery was within 15 days.
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Post by cajohns on Jun 29, 2011 14:29:17 GMT -5
I would NOT recommend mrscooters.com. I had ordered my scooter May 25th and still to this day have not received my MCO paperwork. I dont get calls back or any replies at all. I have left messages everyday for the past two and a half weeks and emails. Never a RESPONSE. Im glad others have had a better experience, I would even take an email or call back if there is some kind of problem just let me know dont just leave me hanging, I cant ride the bike at all because I cant get it registered with out the paper work. Thanks for nothing mrscooters.com
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Post by moe4070 on Jun 29, 2011 22:59:31 GMT -5
Cajohns - I had similar experience. I ordered my scooter on May 14 (I think), heard nothing, no replies to emails or voicemails, and then one day about two weeks later the delivery company called and said they were on the way. The MCO was included in the crate, which I thought was weird because they claim to mail it separately to avoid a stolen unit being registered. Anyway, the MSO was in Chinese characters, but I brought it down to the DMV anyway to see what they would say. After some haggling, they took my money and gave me a license plate w/ a warning that I may get a letter from the state asking for it back. I am good to go for the moment, and dread the day I get that letter...good luck!
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Post by asiny on Jul 1, 2011 13:16:38 GMT -5
You ever had those moments when you forget how to speak?
You ever had those moments when your can't, not only, think of your own name, but also can't say it when you do think of it?
I had that moment not 45 minutes ago when someone answered the telephone at MrScooters!!!!!
I have been sending eMails and leaving voicemails messages - daily - for 18 days (voicemails when their voicemail was not full) and received no response. Allegedly their distributor (Massimo Motors) has not received any response from them since before 18 days ago either.
So I call, on my daily call to their office - expecting a voicemail. A human answers and I freeze like a deer in headlights. Then the words finally formulate and I let them know the problem - which it seems as though they also have not checked their eMail or voicemail either because they had no clue who I was or what I was calling about.
I am due to receive an 'alleged' call back in about 2 hours when their "manager" get's in.
Until then....
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Post by asiny on Jul 3, 2011 2:42:01 GMT -5
I am guessing it was just a fluke, or maybe MrScooters answered the phone without checking the caller ID, or he was reaching for coffee and picked up the phone instead...
Either way I find it no surprise to not get a call-back on Friday... now could this be jotted down to the 'holiday weekend' and that is why it never happened? Possible. But based on the history of my attempting to contact them over the past 2 1/2 weeks - I highly doubt it.
I'll be mailing a certified (must be signed for) letter to their office on Monday that will give them until August 6th to respond before I take my attempts to the NJ Court in order for them to issue a 'declaration of ownership' on the scooter they delivered.
I am quite patient and the game created in ordering an online scooter with this dealer is intriguing to me. Time will tell how this plays out.
Until then...
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Post by asiny on Aug 7, 2011 11:19:06 GMT -5
Not my final update - but an update non-the-less. Again, someone picks up the phone on July 11th and offer me the below options but I have to call back on Tuesday to speak with the manager... I call them back on Tuesday; Jack offers me these options; 1) Accept the bike I have with a discount 2) Accept the bike I have with a discount and buy the bike I want (also discounted)?? So I ask them what would the discount be. They say $850 - as opposed to $1399 cost of the scooter they shipped me (not the $1549 I ordered). I tell them I'll think about it - I call them back on Wednesday and decline saying I want the refund because if it took me 5 weeks to get them on the phone - it's left a bad taste in my mouth and I would rather not continue business with them. He says ok. He tells me that in order for them to issue a refund - I have to cancel the dispute with Visa. So I call Visa (on Friday) who tell me they are full of s*** (I am paraphrasing ;D). They tell me the merchant is well aware that if I cancel the dispute and they fail to refund me within the next week, the time to re-file the dispute would have past and I would not be able to refile. So I leave the dispute active. I call back MrScooters (on Monday 18th) and tell them they need to issue the refund and to contact Visa. On Tuesday they eMail me ok - now here's a great part - and can they store the scooter at my place until they resell it!!! I, of course, tell them no - and that as the vehicle is unregistered and uninsured my condo association has already issued me a warning before they tow it. I never hear from them again.... So the 45 day dispute with Visa ended yesterday with no refund made. I ask Visa what should I do with the bike - they inform me that as per THEIR agreement, all their merchants sign, it states that if a merchant fails to respond within 45 days the merchant can lose the money and their merchandise. Even though Visa agreement says that I should return the merchandise in order to receive a refund. Because of the expense of returning the scooter ($300) Visa agree that the merchant should be collecting the merchandise - which they have failed to do. I asked the Visa dispute rep. what do I do with the scooter - he said, enjoy your free bike. So sometime this week I'll be looking to claim ownership of the scooter. Until then...
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Post by asiny on Oct 20, 2011 1:22:43 GMT -5
Following up with my 1st day in court. The judge issued an Order to Show Cause to the dealer and a follow up court date... The judge also included the distributor as they hold the original dealer title, even though they cannot (legally) issue me a title.
The judge noted that even though my CC chargebacked the funds, resulting in no financial costs to me, the fact that I am looking to mitigate potential financial expenses he feels that my request can proceed.
So the judge has issued an order and served the dealer, and distributor, with the court date in a month...
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Post by asiny on Nov 16, 2011 21:31:29 GMT -5
And to follow up on my 2nd court appearance....
....neither the distributor, nor Mr. Scooters, responded to the court so they granted the claim of ownership and for the DMV to release a title for the vehicle in my name.
Bottom line... free scooter. Now I just have to receive the copies and get the title before I perform a PDI.
We'll see if it's a free 'working' scooter or a 400lb piece of scrap metal ;D
To those who have been following... look forward to posts about 'where does this thingy go' or 'what's the doohickey for under the whatsi'.
Until then....
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Post by mainepeace on Nov 17, 2011 4:00:00 GMT -5
Well great news for you. Bet they decided it cost too much to fight. Good luck in getting it working!
Greg
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Post by asiny on Nov 19, 2011 2:05:18 GMT -5
Bet they decided it cost too much to fight. No doubt it was too costly. I already had the feeling when they asked me to 'store it' until they could sell it- so that they did not have to spend the $300 for return shipping AND give me the refund. I wonder if Massimo would honour the warranty ;D
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Post by asiny on Dec 2, 2011 1:37:04 GMT -5
This will be my final update to this thread, as I am in process of getting title issued to me from the NJ MVC.
It would seem that MrScooters.com and DirtyATVs.com websites are in a state of 'hiatus' ;D Unsure if they just had enough... but I am sure this is not the last time this forum will hear about this dealer, even when it's under a new name.
Today I stripped the scooter down to it's frame... tomorrow I cut the hoses and go get new ones as I push on through the PDI.
Sure i'll be back asking stupid n00b questions...
... Until then.
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Post by rich226 on Dec 2, 2011 9:45:47 GMT -5
:)Good mourning, I just bought this scooter knowing it was'nt running due to old gas left in it over a year.This is what the owner,young guy,18ish.posted.The dad on the other hand thought it was just the battery. Well, I brought it home and there was zero electric to it.Smelt the little gas in the tank and didnt detect any foul gas odor'I added $4.H.octaine gas to it,hooked up jumpers off friends vehicle,and tried it.It started but quickly died. Again I tried,took longer,but started for only a few fleeting wondreful moments and died. It's trying with it's little :puh,puh,puh,........sound,crying to me," I want to start New Daddy,but I just can't". The bike only has 387miles on it and for what I paid,300,I thoght The Lord was blessing me.Now I believe I'm still in testing mode,not Blessing mode.So I think I got to suck it up and just do it,clean the carb.!What a royal task this might be.Question,what do I have to take off this scooter to have good accessability to remove carb.,(if nec.) to gum out what I fear is in there.And can I do it w/o special tools.2008 Motorino Allegro, Thanks sooo much ,Rich Attachments:
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Post by rich226 on Dec 2, 2011 9:50:55 GMT -5
I'm new at this,how do I get some one to comment or answer my questions? Rich 226
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Post by onilegion on Dec 2, 2011 14:34:54 GMT -5
Hi Rich, I'm new at this,how do I get some one to comment or answer my questions? Rich 226 We believe your scooter is a 50cc 4-cycle, so if you post your story and questions in the "50cc Scooters and up" section you should get lots of great help. onilegion <><
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