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Post by norm74 on Mar 31, 2008 19:57:50 GMT -5
OK, here goes. I ordered my Sunl SC-14 on the 4th of Feb. I finally received it on the 6th of March. Slow shipping and tried to deliver to the wrong state. So, I called numerous times to get the paperwork telling them that "Hello, the clock is running on the warranty and I can't even ride it!" Mr Nathan Barling emailed me with apologies and that he would get it going pronto. So, today the paperwork comes in with 6 days of major warranty left out of the original 30 days. So, I emailed Nathan Barling again stating that I didn't think that this was fair. He agreed and started my warranty from today. THAT is what I call fair, honest, decent and downright honorable in my book. I thanked him and I will hold him at his word. I would definately recommend these folks to anyone. Treat them with respect and they will do the same for you.
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Post by liquidslap on Mar 31, 2008 21:53:04 GMT -5
Those guys are horrible with responding to my emails. But the phone number seems to work just fine...
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Post by wildbill84 on Apr 1, 2008 1:01:19 GMT -5
I ordered my VOG 260 from them 8 days ago and it still hasn't been picked up by the freight carrier to deliver it to me. Also, I was told upon purchase that they were sold out of the Roketa MC-54's and that they'd sell me a VOG 260 for the same price. I agreed and purchased it, but the receipt reads Roketa mc-54. I called to see what the hell was going on and they tell me that on their end in the 'notes' it reads substitute VOG 260 for MC-54, I really don't trust them. I asked them to send me a receipt that reads 260 VOg but they haven't yet >  In time if everything turns out fine, then i'll delete this |
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Post by scooterollie on Apr 1, 2008 8:12:08 GMT -5
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Post by murdoc on Apr 2, 2008 0:37:22 GMT -5
They messed up my order. But they have said they will give me some money back and a free helmet so we will see what happens. May get it tomorrow.
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