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Post by zeroout on Jun 15, 2008 13:07:00 GMT -5
fist lets start of by telling you this company will get you the scooter you order and as soon as you purchase these scooter and pay for it , the owner will never contact you again, as soon as my bike was delivered , the delivery company lift gate broke so we got stuck having to left the baby down are self but before we started we examined the bike to notice a fork left went right threw the back end of the bike scratching it to hell and cracking the frame all the way around and the shipping crate was bent every where so my 2008 bike is now all beat up and then when i start putting the bike together there are no turn signal mirrors and missing bolts and the back brake is leaking out the cylinder , so i took pictures and sent it to the damage department and now it has been 2 weeks and no response to my email or phone calls and now this website does not even sale lance products no more, when i put the order in i wanted a other brand of bike but he talked me to the lance line now i have to contact the BBB and contact lance my self to get all new side panels brakes a new trunk etc, has any one had any good experience >:( dealing with lance direct , is it possible to contact them for the parts or am i out of luck
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Post by isawhim on Jun 15, 2008 16:43:41 GMT -5
Cancel payment on the scooter, and demand that they have a delivery crew come pick it up. You are unsatisfied with your purchase, and the product is not as described. You are within your legal rights to cancel.
Don't let the credit card company tell you it is too late, they are trying to avoid work. They can cancel payment up to 90 days after a purchase. It just involves more work to do. Talk to a supervisor of your credit card, or bank, if possible.
They will respond after that, I am sure.
You should have not accepted the delivery. But it is too late for that now. However, it should not come out of your pocket, for the return of damaged goods, with missing parts. If it was just a mirror, or a battery, or a tiny scratch, I would tell you to suck-it-up, and try to resolve this with telephone-tag. However, what you describe is more than minor issues.
The BBB will help you be noticed, and offer legal grounds as "Proof of contact", however, do not expect that to get you what you paid for. Tell them, from what you know, the repairs will be over $300 or $400 or $500... whatever it will actually cost. They can take back the scooter, and return a new one, or refund you for the damages, which you will have repaired, at your expense. (The one stated in the discount.)
They might actually go for the discount, as it will be cheaper than reshipping, and collecting an unsellable item. (Since they don't sell it anymore, it is unsellable, and possibly does not have replacement parts. EAGLE scooters are the same, and compatible. Just different logo's stuck on the side.)
Lance is not a company, they are a bunch of guys in a big garage, slapping stickers on last-years non-sellers. Just like most of the other "Companies", that are doing the same thing. Companies manufacture, or have items manufactured. Re-shippers take generic cheap items, and slap a sticker on it, that has a disposable company name on it. (LLC, not CO.)
All is not lost, give them a chance, they just got stuck selling a high-profit item, at the cost of reputation.
How much did you pay for the scooter, and which model scooter is it?
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Post by zeroout on Jun 15, 2008 20:08:41 GMT -5
the bike i purchased was the lance duke touring 150cc, and i paid 1700 for the bike, and if i cant get in touch with nationalonlinescooters do i contact lance powersports?
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Post by isawhim on Jun 16, 2008 3:21:41 GMT -5
You should start with the people who sold you the scooter.
That was a good price, but you should not have been stuck with a damaged scoot. (Sounds like the shipping guys are the ones who broke it. (Not sure about the missing parts?!?)
The broken tail-gate sounds like a confession. I bet they loaded it into the truck, with a fork-lift, and not a pallet jack... Oops, we'll say the customer did it. LOL, like we have fork-lifts at home. Be sure to get a statement from the people who helped you unload the scooter. They can confirm the state of the scooter, upon arrival.
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Post by hardd1 on Jun 16, 2008 6:13:36 GMT -5
+1....you have to take issue with the folks who took your money.......
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Post by zeroout on Jun 16, 2008 16:32:43 GMT -5
i have emailed this company over 12 times and the phone number they have just keeps ringing or just go to voicemail
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Post by zeroout on Jun 16, 2008 17:09:28 GMT -5
how do i contact lance powersports to talk to someone to help me, i have been on there website and find no way to contact them
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Post by goyo415 on Jun 16, 2008 22:53:20 GMT -5
Ask the credit card company to not pay, and the seller will probably call you soon.
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Post by paulskii on Jun 17, 2008 12:16:53 GMT -5
any chance you got a response from these jokers? (National Online Scooters)  |
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Post by rerun2 on Jun 17, 2008 12:17:50 GMT -5
zeroout, sorry you have had that horrid experience, but what is done is done. THE best thing you can do is to contact your bank (credit card issuer) and have the charge reversed. They might hem and haw, but they have no choice in the matter, they must act on a dispute if notified within a certain time frame, which I think is 90 days. Regardless, this just happened and you are well within the legal time frame.
That is all you need to do. Once the dealer gets notice that his account just got the $1,700+ sucked back out, he will contact you!
In the mean time, as the bank does its thing, you should 'memorialize in writing' your stance on the matter. Meaning you write a letter to the dealer detailing EVERYTHING you have a complaint about, include it all, even the busted lift gate. It might be worth the $100 or so it would take to have an attorney write that letter, lawyers do that sort of thing all the time without actually being retained to litigate matters.
The big axe you swing is with the bank getting the charge back. The dealer's biggest axe is what ever his 'terms and conditions' are that YOU agreed to. Such 'contractual' aspects are not always compliant from state to state, so that might work in your favor.
Actually what you want to do is create a nightmare for this turkey and hope he gives in. I strongly suspect that his claim will be that whatever damages you have suffered are the responsibility of the trucking company. Sadly, he will be correct in the legal sense, if he shipped EXACTLY what you ordered. However, if you have his money tied up, and raise enough sand he might decide that just taking the bike back is cheaper than dealing with you and frozen funds.
I wish you the best in this!
Oh yeah, the letter you send is best sent as registered mail, but even if it is sent first class, legally it is considered as received by the dealer, registered mail just proves it without a doubt. The hard copy mail cannot be denied as he can claim with email.
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Post by paulskii on Jun 17, 2008 12:21:43 GMT -5
Keep us posted on your actions against this dealer...I am having the same hard time getting in touch with these people...My issue is that I have not received my order yet...its been almost two weeks, and I have not had any contact with these fools...I have e-mailed and called, but there is no hope with these guys it seems...I plan to take the proper actions to get my money back soon...so keep me posted on whats happening...
Paul
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Post by zeroout on Jun 18, 2008 22:16:13 GMT -5
sorry to tell you guys i keep emailing this guy no response , called him left messages , telling him at least send me some turn signals and a caliper so i can ride this dam bike but nothing, i called lance powersports and they say the warranty no good through them only the person that sold the bike to me , what kind of company is that , all the owner is doing is saving me time by contacting lance and getting my parts with the warranty they offer with there products, i will be contacting a lawyer just to file the paperwork for me if it is only a 100.00 i will bite the bullet on that one, then contact the credit card company to reverse my money back , i am only giving this guy one more week to tell me what is going on
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Post by buddymom on Jun 19, 2008 7:25:37 GMT -5
was the shipper driver there when you found the major damage?? if so they have insurance. file a claim with the trucking co. when they accept scoot for delivery they will notate on bill of lading any outside box damage if any. if none, then then delivery co did the damage and their ins. co is resp. file a claim with the delivery co.
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