Something up with Bandit Motorsports?

[4back2]

This is not a flame on bandit. Just some observations.

Ordering went well. Received scoot in short order and in good condition.

Email communications could be better.

There is no explanation of the overall process when going drop-ship.

Three weeks and the ordered performance kit has not been delivered.

Three weeks and no MCO.

No reply to recent email.

Business telephone answering machine is full, so can't leave a message.

While not yet a bad experience, it's getting there.

PR

[mortar235]

bandit says he's extremely busy... why he just doesn't hire more workers beats me

[bkbroiler]

I think that they are ALL really busy. Scooter sales are through the roof. Both of my local papers have had articles about scooters and how hot they are now with the fuel prices. Customer service is likely to suffer and be much worse than in previous times until they can get caught up.

[GAZZOO]

No excuse for not getting the MCO out. Basically making the scooter useless. One more step in the process that only takes a couple of mimutes.

What the heck!

[4back2]

He had enough time to raise his scooter prices.

[premtech]

With all due respect to Bandit MotorSports and Jim I canceled my order with him today for MANY reasons and I would not recommend buying a scooter from him for the experience I encountered.
I ordered and paid for my scoot, a 2006 Linhai 300, on 5/31/08 and was told it would ship the following week that I should have it by the following friday 6/6/08.. The next week I called and tried to get the tracking number. Numerous times I called Bandit and Jim was either busy and didn't return the call or I'd get the mailbox was full - thanks for calling. Although this made me a bit uneasy I was calmed a bit by how much time Jim had initially taken to answer all my questions on the 31st when I purchased the scoot.
Finally we hooked up and Jim explained he had just been really busy. He said he would get on it right away and get back with me with the tracking number. The week ended and Jim did not return the call as promised. On the following Monday 6/9 I began calling - again the same hard to reach problems and finally on Wednesday I reached him. He told me there was some error at the warehouse and red was not available. The only two colors left in the 2006 was blue and silver so I chose blue and specifically asked that he call me tomorrow with a tracking number. I spent thursday trying to call him again but no luck. On friday I started as early as possible and somone answering the phone said he was with a customer and would call me back but didn't. In the late afternoon on friday when the phone wasn't getting answered anymore I took matters into my own hands and called Sunright to check on the status of my order. And I got right through..
The paperwork for the order was there and the rep I spoke with was familiar with the order. She told me she would make every effort to process the papers on Monday and call me with the tracking. On Monday she called and said there was a small problem. Apparently Bandit had not send the required wire money transfer and there were some notes in the file concerning shipping. In short it was a mess and at that point I blew a gasket!
At this stage of my story I'll simply keep my comments to myself for fear of saying something that might otherwise damage my legal position. But it is safe to say I was furious to have been treated by Bandit as if my concerns and this sale really didn't matter.
On late monday afternoon I secured another deal - called Visa and entered a dispute on this sale. My account was immediately credited and Jim really should answer his phone on this one because Visa won't settle for too busy or he'll call you back! The only way I had to notify Jim was by email and I did so... Phone is full - - -
BTW my order was entered on monday 6/16/08 and I have already been promised by Sunright that the scoot would be on the truck tomorrow.

"Your most unhappy customers are your greatest source of learning." (Bill Gates)