[e-mail] so far so good^^

[daveman]

Last night going to work my scoot left me pushing it home 4 miles. I love my scoot first time i've ever had any problems with it. Apparently the cam bearing retainer failed and seized the cam breaking the timing chain. So I sent an email off to support asking what to do before had the chance to diagnose the problem fully. I got a pretty quick response on the first email ~3 hrs. Then that morning I got the chance at first light to see what the full extent of the issue, once I found the problem I was able to fire off the second email with full details. So far i'm pretty happy with the promptness of the first contact.


first email

Dear Gordon,

I love my 150CC scoot alot and ride it everywhere. Tonight while riding it the motor stopped abruptly and wouldn't start again. I checked it out and it sounds like the motor has no load when trying to start it (spins quickly) the CVT is spinning and the cooling fan on the other side is spinning also. I haven't had the chance tonight to pull the spark plug to make sure the piston is moving, going to wait till daylight to check it. If something internal to the motor where to break ie. timing chain,crank... how would one get warentee work, parts, or support?

David Potts

reply


Gordon Whittet,
Motorcycles Wholesale
[e-mail]
www.motorcycles-wholesale.com

Hello David,


It sounds like you may need to give your Scooter a good tune up.

David, here is an awesome website that will help you to easily fix any
problems you may have with your Scooter, regardless if you have
absolutely no knowledge of motor scooters or motorcycles.
www.dansmc.com/MC_repaircourse.htm


Our warranty is a full replacement parts warranty against any
defective parts, including engine and transmission. It is a
replacement parts warranty and does not include labor. Most
parts are easily fitted, but you can use a mechanic if you wish,
but labor is not included in warranty. Good maintenance is very
important to the performance and longevity of a customer's
bike or scooter. So we cannot ascertain how a customer will use
and maintain his motor scooter or motorcycle.
This varies with each customer.

The following items are not covered under warranty (except for
shipping damage) unless at our discretion: Tires, rims, body panels,
fuses, forks, shocks, gaskets, light bulbs, switches,seats, oil filter,
air filter, fuel filter, clutch, clutch wear parts, cables, drive belt, chain,
spark plugs, any part made from rubber, brake linings and/or pads,
batteries, sprockets, external springs, clips, nuts, bolts, fasteners.

However, if you need spare parts, we give our customers 50% discount
plus shipping, when they their bikes or scooters from us. This saves
our customers hundreds of dollars.

We don't make one cent on spare parts, we pass this benefit onto
our customers. Other dealers DON'T do this, but instead make this
a profitable secondary business for themselves.

We also, sell our bikes and scooters at the lowest wholesale prices
and with the minimum profit, so our customers get the very best deal
for their money.

David, if you need to order any parts just let me know and I will send you
a secure order link for your payment.

Sincerely,

Jackie Whittet

Gordon Whittet,
Motorcycles Wholesale
[e-mail]
www.motorcycles-wholesale.com


2nd email

Hello again

Well thankfully I'm a very verse mechanic and have located the issue. I checked for piston movement via the spark plug hole and it was ok. Then i pulled the valve cover to find the real cause of the problem. The camshaft bearing seized causing the timing chain to break. Inspecting the bearing showed the inner retainer of the camshaft bearing had failed causing the camshaft to stop abruptly therefore breaking the timing chain.

The service history of the machine is:
Upon arrival the engine oil was changed and the gear oil also.
The intake and exhaust valve tappets where adjusted to the factory spec .004"

at 300 miles the engine oil and gear oil was replaced

at 600 miles the engine oil and gear oil was replaced again. Valves adjusted to .004" again variance was minimal maybe .0005" off.

at 1000 miles the engine oil and gear oil was replaced and was at the start of a replacement interval of every 1000 miles.

How should we proceed?

[daveman]

Received 2nd email from the company It was exactly the same as the first one LOL. I sent a email back to the CO telling them I couldn't tune out a broken cam bearing and timing belt.

[daveman]

No answer yet. keep you all posted.

[daveman]

again checked my email and nothing. I'll send another email when i get up later kinda sleepy( I work the 3rd shift).

[medman1952]

Perhaps it is time for a phone call.

[mortar235]

yea sounds like they were willing to help you find help elsewhere...

[daveman]

well no luck yet, its getting harder and harder on me and the wifes budget to afford bus and taxi fare... the scooter was our only transportation we could afford and it's still broken. we bought it with our tax refund knowing at the time we couldn't afford a used car on our income.

so i sent another email and another and another... cant find a phone number for them (none on their site). So in the last email i told them its been long enough since 5/20/2008 and to send me the parts or a replacement motor within the week.

EMAIL
i haven't seen any parts or motor yet. It's been since 5/20/2008 since i told you the cam and timing chain been broken 23 days ago. I need the said parts in my last email or a replacement motor within the week. Please don't send more emails telling me I need to tune up the scooter or web pages showing me how to fix it, as I'm a very verse mechanic myself and know how to repair gas motors. Just send parts needed or a replacement motor.