Post by robotboy15 on Jan 5, 2008 16:41:36 GMT -5
I don't know how much of the issue is with Scooter Revolution (Austin, TX) or with the Q-Link company. But my dealings with both have been disastrous and two law suits are pending.
I purchased a new Pegasus from Scooter Revolution in July. No problems until there was a major engine failure on November 11th. The scooter sat at SR until DECEMBER 14th. The SR owner put the blame on Q-Link, claiming they were "normally reliable".
I picked up the scooter--which was "repaired" free (if inexcusably slowly) as part of the warranty--and within two miles, it was smoking heavily. I contacted the owner immediately (he prefers email communication and does not answer his phone line directly) telling him (and this is quoted from the email):
"So, the scooter is emitting vast plumes of smoke. I don't mean a little steam or running off a little excess oil. I mean that every time I stopped at a light on the way home, I was enveloped in smoke."
He responded later in the night telling me (another direct quote):
"If it's not coming from the exhaust it's probably just residual oil from
the mess before and will take a while to burn off."
With his reassurance, I rode it all of five miles the next day before the smoking flared up again. Being about a mile from Scooter Revolution, I dropped the vehicle there on a day in which the shop was closed.
He left a phone message two days later, claiming that I had now "voided the warranty", that I had no right to drop off the bike without making an appointment, and that he would refuse to look at it until I left a $500 deposit.
As reprehensible as Scooter Revolution's response was, Q-Link is equally at fault. Between December 18th and January 2nd, I sent three emails and left two phone messages with the contact address and number on their website. On the 2nd, I finally reached a voice, the owner, Johnny Tai.
Johnny's take was the following:
1. The phone number and email address are only for dealers, so we disregard any contact from customers.
2. Q-Link is no way responsible for it's warranty and I must work only through the dealer.
3. (After I reiterated that the dealer was not honoring the warranty and sent Mr. Tai corroborating email evidence) Q-Link only works through the dealers, so if a dealer chooses to renege on a warranty, this is of no concern to Q-Link.
As I've said, this is sadly going through the legal system now. The attorney who is working with me and a long time scooter mechanic who is preparing an affidavit for me are pretty convinced that it will be a slam dunk case.
But I can't recommend enough that potential customers in Austin avoid Scooter Revolution. 33 days to complete a repair? A complete breakdown within two miles of the repair? (I suspect they sent it back to me after a two block test ride.) And then simply refusing to honor the warranty because now "money is coming out of [my] own pocket?
If anyone is interested in more details about my (mis)dealings with Scooter Revolution or Q-Link, feel feel to contact me.
Roberto
robotboy15@yahoo.com
I purchased a new Pegasus from Scooter Revolution in July. No problems until there was a major engine failure on November 11th. The scooter sat at SR until DECEMBER 14th. The SR owner put the blame on Q-Link, claiming they were "normally reliable".
I picked up the scooter--which was "repaired" free (if inexcusably slowly) as part of the warranty--and within two miles, it was smoking heavily. I contacted the owner immediately (he prefers email communication and does not answer his phone line directly) telling him (and this is quoted from the email):
"So, the scooter is emitting vast plumes of smoke. I don't mean a little steam or running off a little excess oil. I mean that every time I stopped at a light on the way home, I was enveloped in smoke."
He responded later in the night telling me (another direct quote):
"If it's not coming from the exhaust it's probably just residual oil from
the mess before and will take a while to burn off."
With his reassurance, I rode it all of five miles the next day before the smoking flared up again. Being about a mile from Scooter Revolution, I dropped the vehicle there on a day in which the shop was closed.
He left a phone message two days later, claiming that I had now "voided the warranty", that I had no right to drop off the bike without making an appointment, and that he would refuse to look at it until I left a $500 deposit.
As reprehensible as Scooter Revolution's response was, Q-Link is equally at fault. Between December 18th and January 2nd, I sent three emails and left two phone messages with the contact address and number on their website. On the 2nd, I finally reached a voice, the owner, Johnny Tai.
Johnny's take was the following:
1. The phone number and email address are only for dealers, so we disregard any contact from customers.
2. Q-Link is no way responsible for it's warranty and I must work only through the dealer.
3. (After I reiterated that the dealer was not honoring the warranty and sent Mr. Tai corroborating email evidence) Q-Link only works through the dealers, so if a dealer chooses to renege on a warranty, this is of no concern to Q-Link.
As I've said, this is sadly going through the legal system now. The attorney who is working with me and a long time scooter mechanic who is preparing an affidavit for me are pretty convinced that it will be a slam dunk case.
But I can't recommend enough that potential customers in Austin avoid Scooter Revolution. 33 days to complete a repair? A complete breakdown within two miles of the repair? (I suspect they sent it back to me after a two block test ride.) And then simply refusing to honor the warranty because now "money is coming out of [my] own pocket?
If anyone is interested in more details about my (mis)dealings with Scooter Revolution or Q-Link, feel feel to contact me.
Roberto
robotboy15@yahoo.com