scooterdepot.us

[bowenaero]

has any dawg had experience with scooter depot? they have some interesting scoots and low prices. what about the manufacturer xingyu (xingyue)?

[wf1761]

If you check happyscooters. com you will find it is the same site as the one you have with the same address and you will find they give you a 30 day warranty from the date of purchase. Xingyue is the manufacturer of the scoots. Do alot more checking on them before you buy.

[tyrssen]

Boy, is that ever good advice. ScooterDepot is the same as Sunny Sports, to whom I sent a money order for $1098.00. Their receptionist, Amy, is the only one who's tried to be of assistance. I get dead silence everywhere else, including Roadrunner, who supposedly shipped my order.

Their phone number to check on the order is always "busy," 24/7. In short, it's a fake. Amy gave me Roadrunner's site addy, where they make it nearly impossible to make any inquiry; I finally found a way to leave a message, and I've left three. Also sent a fax and a snail-mail letter.

Dead silence so far.

I'm gonna call Amy back on Monday, but if I don't get some actual word of where my scooter is, their next communication will be from my lawyer.

[spazoo]

tyrssen said:

ScooterDepot is the same as Sunny Sports, to whom I sent a money order for $1098.00.

I hope everything works out for you. I learned the hard way that buying a scooter online is like rolling the dice. What looks like a good deal could end up being a complete waste of money.

Please keep us informed.

[tyrssen]

I think I might be okay here. I was finally able to figure out what to do at the roadrunner site -- which is www.rdfs.com. It's about the most user un-friendly site I've ever seen. Nothing that says you don't have to register in order to trace an order; that bit of info would have been nice. Off to the side there's a little window that says "protrace" which told me nothing. What's this, info on your favorite football team? Just for the heck of it, I typed in my tracking number, and voila -- my account appeared. Apparently the scooter is en route, though why it's getting bounced all over is a mystery to me.

No one ever did answer my messages, rude and otherwise. In my 'umble opinion, silence is not golden where business is concerned. No one ever called to notify me that my order had been sent (something the on-line literature said would happen.) I had to call them, and get that info myself. So I assume that I will not get the "24 hour advance notice" that's promised, either; with any luck, a truck will simply show up in a day or two. If it does, I'll make the driver wait while I give it a once-over, whether he likes it or not. Any problems, and I'll be calling Scooter Depot (aka Sunny Sports, aka Allroad Motorsports) while he's still there.

Keeping fingers crossed ...

[tyrssen]

A Quick Update: well, I'll be dashed, just got a call from a gent who says my scooter will be delivered tomorrow. I stand corrected; and thus far, will give Scooter Depot a "thumbs up." I'll be standing by with a buncha tools (and a camera) to start chasing the expected Gremlins!

[medman1952]

I'm glad tom hear you got your scooter.

Have fun finishing the assembly, it should not be too hard.

It is generally thought that replacing the rubber hoses/tubing with better grade that you can get at the auto parts store, and changing the fluids to higher quality (read American) ones, then making sure all nuts and bolts are tight (might want to apply locktite or lock washers) is a good idea.

Happy riding to you.

[tyrssen]

Thanks Medman! Will do all that good stuff. I uncrated my Xingue from Roadrunner (via Scooter Depot) this morning, it's absolutely beautiful. So, if I may, allow me to offer an official "thumbs up" to Scooter Depot! Good prices and good service.

The scooter came fully assembled (to my surprise; I thought for sure I'd have to put the front wheel on.) The brake levers feel good, and it came with a Yuasa battery (another surprise!) I've got some proper Amerikaner 1/4" fuel line and hose clamps, that'll the the first thing I do in the morning; then, a thorough checkout of nuts & bolts, and with any luck, a first test ride by late afternoon! Will send piccies asap; the red colour is gorgeous.

[tad]

Hey, tyrssen. I was looking at the Scooterdepot site and saw the Xingyue XY150T. It looks like a really nice scoot. Is this the one you got? Regardless, what is your experience so far with the Xingyue's quality? I am not finding a lot of info out there on folks experiences with this manufacturer.

Thanks for any feedback. Maybe a new thread somewhere on this brand and a few posts and pics from you would get things going!

[seadog213]

I have one and they are very nice scooter I love the looks and the 16inch wheels russpowersports.com

[seadog213]

this bike will go 50mph at no problem the ride is much better with the 16" tires I had mine for 3 months the only thing is the alarm will drain the battery so start it often or put it on charge. the bike comes assembled from the factory with a 3 year power train warrenty and 6 months on the whole bike the ita150 is real clean and put together well. You will get some comments when you have it out. if you have a ruff idle let me know I will help you solve that

[tyrssen]

(Later, that same century...) Although I've had a couple of problems with my scoot, nothing I can't handle; yes, mine's the 150T. Not fast, but very, very nice; fit and finish are far beyond expectations. I still recommend.

[raymond1024]

Ive heard they have a lot of different sites to promote their products. That cant be good can it? I was checking them out before i bought from Scootersfactory. I found out like tyrssen that i couldnt reach anyone at scootersdepot nor could i get good answers on the scooters i was interested in. All in all i would say if their scooter products are good thats great to hear but their service and knowledge of their products isnt so great.

[isawhim]

From what I have gathered, they are nothing more than a distributor of goods. They do not drop-ship, because they are a drop-shipper, in essence. Like a distribution gateway.

Companies like that, is who companies like "Pep-Boys", buys from. That is how they got all those "Panterra" scooters, which was purchased by "Baha-Motorsports"... Disposable companies, with assets in trade.

Essentially, that is as close as you can get, to buying directly from the factory. Factories that deal in large volumes, will not sell business-2-customer, only business-2-business. No exceptions, hehe, they may give away samples of product, if they think you are serious about a large purchase. (Expect to prove to them that you have funds for a large purchase, and are a business... they don't deal with business-reps... only owners, and direct investors.)

Now... the storage distributor, as I understand they are, will sell business-2-business, and also business-2-customer. That is why they have a sale page, and also state that they are looking for distributors. (Most future distributors are existing satisfied customers. EG, McDonalds are 90% owned by previous employees, who were also customers.)

So, translation... since they are not completely a business-2-customer business... You may find that customer service is not entirely up to par, in a "Fast-Food" world. They will try, but we are like flies swarming around a cows fanny. Ultimately, they have to move stock, a lot of stock, and those problems get higher priority over us, who are just here for the single ride.

Yes, they have multiple names... Mostly for separate flavors of advertisement, and also to bump-up the MSRP, and SALE-MSRP, to look good for the distributors they sell to. (Someone has to say that these $300.00 scooters are worth $1,000.00, and actually sell them, or you don't have a "Sale-Price", just an MSRP, which nothing ever sells for at that price. Not unless it has "Other" things added, like Quality of service, inspections, guarantees beyond MFG, customer service... Wait... there it is! We found customer service!)

We should all chip-in, and lot out like 10,000 of these direct from china, which I think is the smallest unit price. (Only about 3/4 that will actually be sell-able, thus the mark-up. Most-likely due to MFG issues, or shipping carelessness, or unloading losses... Etc...)

I am about ready to order from them, though, I saw another link with the same scooter I wanted, which may be cheaper... (Also, known to be more trusted, through some of the members here.)

I was looking at the one which is similar to the one for the photo of this forum...
Xingyue (XY150T-7) (2008, w/16" tires)
en.xingyueshen.com/product_gd.php?id3=371#pic

MFG Since 1989. (You may have already used them, with a diffrent name on the item. Re-branding is common.)

Main Export Markets:
- Eastern Europe
- North America
- Mid East/Africa
- Central/South America
- Asia
- Western Europe
- Australasia

They are also (CE, UL, ISO 9001:2000 and Euro II compliant)

Annual production capacity:
1.5 million gasoline scooters
1.5 million electric scooters
1 million electric bicycles
2 million sport, utility and youth ATVs
1 million mini ATVs
1 million dune buggies
1 million motorcycles
2.5 million dirt bikes
3.5 million pocket bikes
1.5 million mini choppers

www.xingyue.com
en.xingyueshen.com/site.php

[raymond1024]

I dont understand that part about you saying they dont drop ship but they are a drop shipper? They carry BMS quads and Tao Tao. If they were purely a distributor they wouldnt need that many websites to try to boost the products they sell. I dont mean any disrepect but can u clarify what u meant by the post u had. Thanks.

[isawhim]

Sure, I can clarify a little...

Drop-ship = You never see a product. Someone else ships to your customers.
(May or may not be a manufacture.)

Drop-Shipper = The person who ships items to a customer.
(May or may not be a manufacture.)

Eg, They actually have the items in hand, and can inventory and inspect them. Where as a person that uses a drop-shipper, never even has the ability to see the item being sent.

The separate websites are just early versions of the site. They upgraded, and kept the old ones. (I have over fifteen websites myself, though, I don't sell anything.)

Most companies have multiple websites. (HP + Compaq), they have not merged sites. (Gateway + eMahine), they have not merged sites. AOL has over 100 separate websites, all selling the same junk service. My web-hosting company has 8 separate "Looks", all selling the same and even competitive services. LOL, they under-cut themselves, and are on of their own top competitors!

I was just saying that there are not three separate sites, as a form of deception. They are not "Hiding", or trying to hide under separate masks... Just have separate flavors. (The prices are the same, the details are the same, and the contacts are the same. Deception would have separate locations, or use PO Box contact info.)

Even the manufacture of the scooters/bikes they sell, have over 10 separate names, and faces, and websites. (Again, not deception, just functional pages that would be a loss if removed, or are made for separate purposes.)

My Scooter should be coming within 6 days. I have talked to three people there, and expect to speak to two more, before my scooter arrives. They have provided me with tons of information, and added clarification to the "Issues" found on the BBB page. (Sorry, some of those claims are fraudulent. Read them, and you will see they are complaints about things clearly stated on the website and in the shipping issues. "They refuse to give me a 100% refund.", "They refuse to pay for shipping back.", "They charged me twice for shipping.", are all stated in the return policy also, which those people agreed to.)

In all fairness, the company should offer all reasonable resolution, even if it costs them. (That "Cost", should be added to the next 100 units sale, since that is a "Cost of operation", and should count towards the loss of profit for that model. If a model is a high loss, low profit, item, it should be dropped. Perhaps they just need better management, but some customers are not happy, unless you give them twice what they paid for, and also a full refund.)

16 legitimate complaints, and how many total sales? 32, 64, 128, 1000, 10000, 100000??? The BBB does not care, and for a fee, they will turn a blind-eye and "Expire", complaints. They are there only to extort money from businesses. BBB is not there for the customer, they could care less. (Note, BBB has several lawsuits against it, for "Public slander", and "Defamation", because it posts grades, based on unconfirmed information, and without justification when there is not enough information to make judgement. Publications by the people, on behalf of the BBB are under investigation only when the business is informed. They do not inform businesses in a timely manor, unless you pay that fee, which is a form of extortion, when in conjunction with the above issues.)

The BBB also does not allow "Praise", only "Complaints". Happy customers do not stop to report, they are riding and having fun. (Most of those who complain, are complaining about issues with the manufacture, but blaming the distributor. The hidden truth is, they purchased a $1,000 toy, and got a $1,000 toy, not a $3,000 toy. If they paid $3,000 at "pepper-guys" for that same $1,000 toy, they would take it back, and get the same response. Restocking fee, or store credit, since "pepper-guys" cant even get parts for the items they sell, and will not take it back, unless it was never used/opened.)

They tell you... "Inspect the item when it gets delivered. Do not sign for it, if it appears damaged. Reject the shipment."

But people are in a rush, or lazy, or don't listen to what they are told. The price you pay for that, is stated, and your own choice.

Already, I have found two other people from around here, who have ordered from them. One from the main site, one from the older site. Both are happy, and were not as active as I was, when it came to contacting them about each process. Mostly, I feel sorry for the people who think these are like "RC-Cars" from Radio-Shark... They are looking at an assembled item, and thinking, "Well, it looks like it is ready, lets ride it!", when they should actually be looking at the item, like a dealer. With the mechanical knowledge of a phillips-screwdriver operation, and allen-wrench knowledge, and ability to take out 12 screws, and put all 12 back when complete...

Even Yamaha and Honda have the same operation requirements. Sure you can abuse them longer... That is what people attribute them towards being good?!?!? (Hehe, Um, yea... LOL)

Like most people here. I did not purchase this scooter, in hopes that I can jump on it, and roll into the sunset, right out of the box. I purchased it, so I have a bigger toy to play with. Then next year, I will have another one... and another, and another...

Point being... I will always have the latest model toy. While others are rusting, and turning into retro/vintage, and costing as much to repair, as it does to drive them. (Thus, driving less, due to repairs and not wanting to ruin the "Vintage" upkeep.)

I don't want a scooter to last for 20 years, I'll be 52 by then... I'll be flying my space-car, Duh! Then I'll buy your vintage scooter, and mod it with hoover-board disks, for my kids!

The exact one I purchased was this model... (In black color)
Item: MC_X1507
AKA: Xingyue, ITA XY150T (7) (Turbo charged)
www.scooterdepot.us/Moped-150cc-Newest-Design-16-Bigger-Tires-Gas-Scooter-p-405.html

BTW, I called to place my order. Never order anything online, unless that is giving an "Online only discount", or unless that is the ony way to purchase something.

Call them, talk to them, play dumb the first time you call. Listen intently and confirm, confirm, confirm... Have them read back your order, and price, and what is included. (Many places have the same items, and separate deals for that item. If you only ask for the item, you only get the item. If it comes with "Extra's", confirm that you are getting those extras. You can't do that on the net.)

I'll be back here, to let the original poster know how good/bad this model runs. (Ignore that "Special price expiration", the sale keeps getting extended, it's a sales pitch.)

Also, FYI... That same exact model scooter here, at a local shop, near the beach, sells for $3,199.00... Key-word... "SELLS"...

(In all fairness, again, might have taken two scooters to make one! Just kidding... Shop rent here is high, so mark-ups are high.)

[mc150bscooter]

hi I am new but i got a mc_150b from Sunny Sports and thay have been very helpful i got my scooter in 4 days and any thing that was wrong thay will replays if you call them call Monday through Friday, from 9:00am to 5:00pm Pacific Standard Time and its all good lol this is what i got www.buy-scooter.com/files/prodimages/b_detail/mc_150b06.jpg "Im happy"so far if i have any problems I will let you all know ok

[donnak]

I am having an AWFUL time with Scooterdepot.us. I bought a Lance Vintage from ScootersFactory and it came as promised - few assembly items, and ran like a top from the first start. I am over 1100 k with nary a hitch.

Not so for my best friend. She bought from Scooterdepot.us which displayed a scooter very similar in looks to the Vintage, but for about $250 less. She bought it, and it was literally delivered in pieces - everything from having to attach the front tire to putting on the front farrings and most of the side panels. It was a mess, several calls to technicians, and an 8 hour activity that only got done with the help of a neighbor (a Delta pilot!) who had an interest in what was going on. After assembly, we couldn't get the bike started, and had to disassemble a few things to get to the "guts" under the seat. A fuel line wasn't connected at all. We got that taken care of, and the bike ran well - until yesterday.

At the tail end of a 25 km ride yesterday, the bike died going up a hill - just turned itself off. I ran back for gas, not the problem, and we had to push it for the last nearly half mile home (yes, up the hill that it died on!). My friend is about 5'4" tall, 130 punds, and it was quite the push for her.

Needless to say, a few hours looking at the "guts" didn't reveal a thing, and there was no answer from Sunny Sports. My buddy has already contacted the credit card company and has the charges in dispute. She was told by Sunny Sports that no one in customer service arrives to work until noon Pacific time, so she would have to wait.

I am sure she will be putting a lot of pressure on them to take the scooter back and refund her money. The promises on the website DID NOT at all match what she got in terms of assembly, customer service, or even remotely the reliability she expected.

This will not end up good!

[raymond1024]

LOL no one will be here until noon Pacific? Tell them how they run their online business then. For Noon time Pacific its like 3 pm eastern and how would they handle people that bought from them from the eastern states? Good luck with ur friend and please keep us informed on how that dispute turns out. As for the guy that ordered from scooterdepot and it turned out good thats great to hear but i can assure u the quality is way different compared to the one Donnak bought. Im not gonna defend anyone but with what ive seen and heard from scootersdepot i guess theres happy customers where everything went right but for the wrong part where issues arise u can tell scootersdepot or sunnysports wont want to help the customer out with customer service.

[isawhim]

Donnak, you should not be contacting the company, until you have had a mechanic assemble and examine the vehicle you purchased. (Delta pilots are pilots, they drive plains, they don't build them.)

The instructions say that assembly should ONLY be done by someone who knows how to assemble the items. That is your friends fault for trying to assemble it her/his self, and allowing a pilot to help. Next time, tell your friend to take it to a bike-shop, or a scooter shop. You cut corners, and all the fault is your own.

Though, I still suspect that it is an electrical issue, like possibly the controller came unplugged, or the spark-plug wire is not on tight enough, or the ignition coil is disconnected. Until a mechanic tells you what IS wrong with it, then they can not take your friends word, obviously, they don't have the knowledge to determine that.

Poor scooter depot... I am only saying that they are getting the butt-end of complaints that people should be directing at the manufacture or themselves, for cutting more corners, or not following directions, or getting help from people who know what to do. People are buying from them to save money, and expected to do the dealer-prep and common expected maintenance. However, they are treating them like they are a "Car Dealership", where vehicles are all assembled, broken-in, tested, inspected, and have no real expected maintenance for 30,000+ miles. (Not counting tune-ups and common things, which, those SAME people would also neglect.)

The point also extending to being, that "Unknowledgeable, Unprepared, Unaware, Uncaring, and Neglectful people", are the ones complaining about motors blowing-up, because they refuse or are unaware or... etc... about the vehicle they purchased.

Some examples, like in the post above mine...
"We had to assemble..." (Assembly required, see assembly description.)

"Fuel line was not connected, at all..." (Dealer prep. Make sure all connections are connected, and fuel delivery components and bolts are tightened. That is standard stuff. Not that it is known by all, but those people should not have purchased it.)

"I drove it, and it stalled for no reason..." (Diagnosis and operation, eg, Normal issues related to small motor-vehicle operations. Is it flooded, seized, over-rich, disconnected wire due to vibration because you didn't check all connections?)

"She paid $300 less for a similar..." (It is not even close, if they paid $300 less, it is a completely different item. Chances are, less because of the additional required assembly, and lesser quality parts.)

From a user point of view, I don't even see anything that is related to "Warranty or Guarantee", in that specific situation. They obviously do not have the knowledge to make that determination, and have not taken it to someone who can make that determination.

Just because another model can live longer through neglect, does not make it better, just lucky. These items are all sensitive to abuse. Overloading them, when they clearly state, not for two passengers. Not breaking them in, just jumping on them and driving them on the first crank. Not replacing the oil after the first day of break-in, or worse, actually using that cheap baby-oil they may supply. Not flushing the carburetor after letting it fill, to drain-off the manufacturing glue and oils and shrapnel inside the fuel bowl. Not charging the battery, after initially filling it, or allowing it to operate long enough to get the initial first charge.

Millions of things that unaware people do, that essentially void the warranty or guarantee, or can not be proven or disproven. (In law, if it can not be proven, than it did not happen, and can not be enforced.) That is disappointing, but a cold hard fact, that few consumers will be happy with. These sites don't sell happiness, they sell scooters. The customer choose to purchase these discounted services, knowing that it WILL be difficult to perform certain tasks, however, they simply are not prepared to eat the cake they carved.

I am sorry, for many of these alleged, "Issues", I have no sympathy. If they get resolution, they should think of it as a BONUS, not an expectation. They were sold functioning devices, through abuse or lack of knowledge, those items failed to perform, or are performing as designed, they just don't like the outcome. (Doesn't make it the distributors fault. "Fault")

I hate the turning radius and loose shocks on all fords. Does that make my ford-dealer obligated to make my car function as I want it to be? But, that BMW has great turning and rigid shocks that last for 100,000 miles... so my ford dealer is to blame, because my turning radius is crappy (Not to my taste), and my loose shocks only last for 30,000 miles before they started screeching like a banshee. Gimme a new car, this one is broken! (Yea, You are lucky if you get a discount on the service of your shocks after 1 mile, and possibly a discounted price on the actual part. They don't know if it is MFG issue or abuse, unless you pay for the inspection, which is another separate charge, by a certified mechanic.)

I despise drop-shippers, when they charge dealer prices. However, these guys are NOT drop-shippers, and they are charging you nearly the same price they pay.

For example... Most "Retro Scooters", are only $479.00 direct from china, shipped cost, with paperwork. They sell them for a modest $879.00 shipped to you. (Universal shipping is about $250.00 so... $879.00 - $250.00 = $629.00 - $479.00 = $150.00 profit.)

For that $150.00 profit, I am sure there is storage, loading-unloading, hourly rates for labor, etc.. that get chewed up. Web-servers alone, cost around $200.00 a month for a dedicated server, not to mention CC billing, "Other" forms of payment all have costs. Sales-Tax, which they nicely include in the price. Might leave about $100.00 for each sale.

Now look at a local dealer, or even the "Other" sites...

Those same scooters (Exactly the same), sell for $1,500.00 to $1,000.00. So, they take-in $600.00 to $200.00 profit, for that same sale, and offer the exact same thing. (Not much in the line of customer service.)

Now, again, in all fairness, like many of the "Honest" sites listed here, that extra $600.00 to $200.00 goes towards pre-inspection, inspection, possibly break-in and fluid draining, (So the item is still shippable.) {The law is not that you can not have placed gas into something, it is that there can not be any traces of fuel at the time of shipping. Which a normal person can not do at home. Thus the limitation of inability to return after fuel has been added, causing the item to now be a hazmat-delivery specification, limited to open-air delivery. Which costs three times as much for shipping.}

They may not do that... That extra money may simply be set-aside, like an insurance tax, to cover "Unforeseen complications", related to manufacturing issues, or dishonest customers, claiming that the shock "Mysteriously" bent under normal use. (Overloaded and broke, at the users intelligent choice.) That cost usually covers the 10% of those "Unique" cases, and is calculated as a "Business operation loss", if the seller is smart. (It becomes a "Bonus gain", only when not used to cover those expected losses. Hopefully due to them not happening.)

I just wish they would provide more realistic expectations for the customers, since they are playing the consumer market game. Or, simply stick to "Dealer only sales", and force a limit of three or more sales, except when requesting a demo-sample. (That sort-of establishes that the users expectations should not be as high, since they already know, in advance, that it is a dealer sample, and not a consumer-level purchase. People tend to be more sympathetic to expected issues. Strangely, buying items for the lowest price, does not breed sympathy, it breeds anger from people who didn't even want to spend that much.)

My scooter will be here in about ten minutes. The delivery shipper just called... See you in a few, or tomorrow...

["Big Guy"]

Well first off, you refuse delivery on a damaged scooter... period. You did not buy a damaged scooter, nor should one accept it.

Secondly, I think all the so-called dealers should be forced by law to change their names to wholesalers. They are NOT dealers by all definitions of the law, rather importers or drop shippers. To be called a dealer, one must first be authorized and designated so by the manufacturer. Then, they must have a facility equipped with parts and authorized mechanics.

Herin lies the problem. People don't want to pay the Honda price form a dealer, hence they buy wholesale, yet expect dealer support from the wholesaler... NOT.

[isawhim]

Just a quick posting reply, and the scooter posting is below that... (The "Observations", on the scooter I just purchased, and that was delivered today. Pictures posted soon.)

Well put 250mc54... Why can't I be that short, and to the point...

Until that time comes, when dealers are actually dealers, and wholesalers call themselves wholesalers... My only warning when making a purchase from these guys is a neutral awareness warning.

"Do not buy from ANY deep-discount wholesale or reseller or drop-shipper, if you do not know how to assemble things, how to operate heavy machinery, or are afraid to get dirty. Also, that extends to having the ability to see or notice things that you should be rejecting upon delivery."

If you can do that, you will appreciate the discounted price, and lack of "Store-front service", which, in my experience, is equally as devoid of existence. Try to take anything back to a store once you opened the box. After they charge you a restocking fee, if it is still sellable, they dump credits into your pocket, so you can buy more junk to return. (Returners are not welcome in a retail market.)

Just do not give-up on trying to contact them. They have listened to every word I have said, and have already gone above and beyond, what I expected, if I were to base my expectations on those few bad experiences.

###########################################

Ok, Now on-to the scooter that just arrived...

Just after noon, the delivery truck called me, as they were dropping of another package. (I was last on the route.) I gave him quick directions to my confusing neighborhood location, and was told he would be there within the hour.

Half an hour later, he pulled down my street, and quickly unloaded the standard, "Chinese MFG packaged box." You could see where someone ripped open a section of the front, possibly to confirm that it was actually a black scooter inside. (I had called to double-check, as they had not updated the inventory in the computer, and were not sure if the two they had, were really there, or if they had new owners. The next day, they confirmed that I would be getting my black scooter.)

The package cardboard had no other issues, related to noticeable, "Crushing damage", so I immediately popped-off the four tie-straps for closer inspection. The entire cover was removed, to reveal the creatively interlocked and partially disassembled scooter. As per the page, only the front wheel, battery, storage rack, and mirrors needed assembly. However, the handle-bars, which are removed and hanging down for a tighter packing. I would not say that I had to assemble the handle-bars, as they were assembled, just not bolted as one. All wires, gauges, and other assembly things, were assembled.

Under the folded-down handle-bars, was two boxes of "Things", and the storage rack. The front mud-guard, part of the front wheel assembly, was snugly wrapped in bubble-wrap, and rolled into the small gap of the rear tire and rear mud-guard.

The whole thing was carefully held in place by the frame-cage, and a few cross-bars. One cross-bar was bolted to the hole for mounting the storage rack. That was a small issue, because apparently, someone had dropped or crushed that bar a little, and bent the bar. Translation, the mounting bracket was also bent a little. Not a major issue to me, as a simple whack from a hammer will fix that.

There was only two "Other" issues, both which I expected, as I expect with all Chinese scooters. One was related to the bent mounting hole, which seemed to have cracked a tiny portion of the inner break-light plastic, leaving a red broken chunk of plastic laying loose in the left yellow signal light, which mounted to the red break-light. The second minor issue was with the dangling handle-bars. Where the two pieces that form the underside join, there was a small broken triangle, where they tied a wire-tie rather tight around the blister packing. Again, this thumb-nail sized crack was not an issue, because it was together, under the handle-bars, and out of view.

So, I double-checked to ensure all parts were there, and from what I saw, all seemed OK. The drivers even stuck-around for a bit, to watch me assemble the scooter. This was one big scooter! The thing is almost a foot and a half longer than the cheap "Retro" scooter I purchased from pep-boys. (Now that was a nightmare! Missing bolts, missing parts, broken mounts, and pep-boys could do nothing for it. They said, take it or leave it. I needed it, so I took it.)

Ok, Once the cage was unbolted, and raised off, I could unmount all the interlinked wrapping that held this thing all as one bubble-wrapped blob. I think I noticed two minute blemishes, which obviously happened at the factory, since they were not near the box-edges. Again, only the pristine metallic black gloss was scathed, and the damage was razor-thin hair-like grazes. (Buffing will do more damage, and after the first rain I drive through, you wont even notice it. I have seen bigger and more dramatic blemishes on a new car, after the first visit to a local grocery store, or auto-car wash.)

So now, only the scooter rests on the frame, minus the assembly parts, which are strewn about the driveway. One box contains the battery, the other contains mirrors, tools, instructions, operators manual, battery fluid, an after-market notice, and a quick semi-intelligible notice about attaching the rear shock, before resting the scooter on the stand.

First, I attached the loose rear shock. (One bolt is NOT assembly.)

Second, I attached the handle-bars. (One bolt is NOT assembly.)

Third, I unmounted the rear tire mounts and the floor-board brace.

Fourth, I had my friend steady the scooter, so it would not topple as I unmounted the front axle from the cage. (The axle is threaded through a metal mount, to ensure the handle-bars do not twist and that the front end of the scooter is securely fastened.)

Fifth, With the front axle removed, I put the speedometer catch-washer and bearing-spacer in a safe place, with the axle. We rolled the scooter off the packing cage, and lowered the full-stand to support the scooter for the front tire assembly. (With the full stand, we only had to apply a little pressure to the tail of the scooter, to keep the front raised to tire-height.)

Sixth, The mud-guard was attached and the bushing was slipped into place, (bearing-spacer), on the disk-break side of the wheel, followed by the loosening of the break-pads. The wheel was rolled into place, and the speedometer catch-washer was pushed into place, while the actual speedometer drive was set into the locking tab. Completing this ASSEMBLY of the front wheel, by bolting it together.

Seventh, The rack was not mounted, due to the one mount hole being slightly bent at an angle. (However, there was one screw that did need to be attached, to hold the two halves of the tail firmly in place.)

Eighth, The battery was opened and set upon the floor-board of the scooter, and was ready for assembly. The red-foil protection tape was removed, and a fancy six-section funnel was slid into the holes. The battery fluid was in a similar six section container, which flips upside-down, and presses into the six raised drain-spikes. The spikes penetrate the sealed container, and allow the acid to safely fill into the glass-packed lead-acid sealed battery, which is ironically "Made in Japan". Once the acid stopped bubbling, which also makes the battery real hot, as it generates its first current from that chemical reaction, the permanent sealed cap was pressed firmly into place. (This is a sealed maintenance free battery, and it is not wise to seal it, until the chemical reaction stops, or it can build undesired pressure, and rupture, or damage the battery.)

Ninth, The chemically charged battery was ready to drop into place, but first, the ground (Green wire with an eye-let on it.) needed to be connected to the emission control tube, which was the closest bolt to the spark-plug. Following that quick connection, only the positive and negative needed to be connected. The fuse for the positive connection was removed, for safety, then the positive (Red wire, red cap) wire was hooked-up. Next was the negative wire, (Green wire, with a black cap.) The battery assembly was completed by replacing the fuse, and closing the battery cover.

Tenth, OMG, WTF, the damn mirrors are both busted! What moron packaged this? (Though the mirrors were nicely packed in bubble-wrap, it seems that packing a heavy battery on TOP of them, is not wise. Must have been a new guy at the factory... Like the guy who puts your milk on top of your eggs at the grocery store. Ok, this is a legitimate issue. Mirrors are one of the item which makes this scooter, "DOT approved", and "Street legal". Thus, what is obviously a manufacture issue, due to packing, should be replaced, and is legally required for them to have sold me a, "Drivable, street-legal, DOT approved", item. (I will continue... This is still not a major issue, not one worth saying... "I want a new scooter!")

Eleventh, Skipping on to the good parts now... Fire, Water, Burn! Oil is checked, and is at the proper level, though obviously a thin mixture, possibly 5W10 by the way it almost looks like water! Good for breaking it in, but not for real driving. I move on, and fill about two cups of gas into the tank. Look for leaks, look for a fuel-valve on the fuel-cock (Which there was not.), and begin to "Milk" the fuel-cock vacuum line. (The line attached to the bottom is a vacuum line. Air from the engine is used to open and close a tiny valve, keeping it from dripping while the engine is not running. This also keeps it from flowing into the carburetor bowl, on a first-run.) Milking is done by pinching the rubber tube, about 4 inches away from the valve, and you apply pressure with two fingers and your thumb, to the line between the valve and the pinched point. As if you were milking a cow. That opens and closes the valve and allows fuel to flow down the fuel line.

Twelfth, Look, smell, listen, and look again, smell again, and listen again. Make sure there is no dripping gas, and no gurgle sounds... (Gas overflowing the bowl, and dripping into the air-filter or intake.) Gas flowing into the intake is real bad. That will make your engine seem seized, because liquid can not compress like air, and the piston will not make a complete turn. A simple removal of the spark-plug will solve that seized problem, if it happens. For me, all was OK.

Thirteenth, LOL, are these even real words? Thirteenth... Looks funny. Ready to crank it over. I could not tell if it had a spray-pump on this carburetor, but those that do, you simply give your throttle three tiny turns, and that pumps fuel into the carb for a start. I did that just to make sure. I also used the awkward kick-start, which is slightly blocked by the passenger foot-rest. Using the kick-start is better, for many reasons, mostly, because you don't drain 5%-10% of your battery, on starting. That allows more power available for running, since the battery doesn't go immediately into deep-charge mode. (Deep charge is a high-volt/amp charge, which will choke your idle if it draws too much power from the ignition.) Immediately, it started, then quickly died. I had to do this about ten times, each time it ran longer and longer, until it was responsive to the throttle. (Giving it more air, should make it run a little smoother. If it chokes and dies, at this point, it is just not ready yet. Normally, that tells you that you need more fuel at idle, not more air.)

Ok, enough with the numbers...

Once it was running, I opened the seat, and removed the cover to give access to the idle adjustment. Mine needed more air, and might actually need less fuel, but it is too early to attempt to make that presumption. The air was adjusted manually, to keep the idle just under speed, so the clutch did not grab and spin the rear wheel. You do this, until the engine warms-up, and the auto-choke opens. The engine will rev-up when that happens, where you make your semi-final adjustment. You close the valve (Counter-clockwise, in 1/4 turns, or just until the wheel stops grabbing again.)

This is part of the idle break-in period. You let it run at idle for about two hours. The slow heating of the engine, and parts, will release a little smoke from the paint and packing oils used to keep the parts looking new. That is fine, you are not on fire... unless you are!

Keep an ear-out for stalling or over-revving, which may also happen as the piston rings and valves seat themselves into a nice tight seal. Just pick-up the mess you made while assembling the scooter, while this goes on. Don't get anxious and jump on it for a drive.

When two hours has passed, give it another view under the hood, to make sure that the heat-expanded parts, did not create any leaks. (Fluids are thinner when heated, and leaks that were not there before, may show-up now. This can also happen when parts are assembled poorly, or with poor seals, which separate as the expanded metal pulls torn gaskets apart, revealing thin cracks for fuel or oil to drip-out.)

If you do see any problems, fix them when the bike cools, if you can, or take it to be looked at by someone who can. It still may be nothing, but the lat thing you want to do, is break down the bike for no reason, when that drip of gas you saw, was just a drip spilled from above, or a settling gasket, that just needs a longer run to seat properly. (Yes, some paper gaskets actually do not seat, until they heat, with fuel or oil saturated into them. Ghetto gaskets, but every bit as functional as a standard packed gasket.)

Mine was fine, so I jumped on, and raced everyone in the neighborhood... Those girls on bikes never had a chance... but they sell some great cookies!

Seriously, I took it once around the block, not going above 25 mph. (Again, that is to reduce any damage that MIGHT happen, in the event of engine or structure failure. You can stop with your feet if your breaks fail, you can bail if your front tire falls off, or if you do crash or the engine seizes, you will not completely destroy the scooter. As opposed to jumping on, and racing down an interstate, to test it on the first run.)

I was confident that the scooter was ready for the open road, so I headed off to work, about a mile away, to tell them I would be late. Hehe... It was nearing my time for work... and I wanted a full break-in, before I abused this new toy.

On the way home, without effort, and plenty of room on the throttle for more, I held a steady 50 mph, which was nearly impossible on my little 50cc scooter. Those larger 16-inch wheels RULE, and the ABS hydraulic front breaks... WOW, not to mention the remote start and kill, and remote alarm! Everyone at work did the whole jaw-drop... (They have all tried my little scooter, and they were almost afraid to try this one. It is just 300% more machine... nothing like the barbie-car scooter I got from pep-boys!)

Ok, so I only put 8 miles on it today...

I didn't want to push my luck. Even the kid across the street, who races dirt-bikes, quads, and has a mini-monster truck, (Real truck, just not real monster), loved the ride. He was hesitant, because it's a scooter, but came back with a big smile, and ranting up a storm about how cool and smooth the ride was. Still, he can't believe the price I got it for. He paid $3,500.00 for his ninja, and has only put about 500 miles on it. He has had that thing broken-down and repaired, more than he drives it. He said he would rather have had three of these, for that price. Hehe, I'll get him on one of these suckers permanently. Not that he will ever surrender his Ninja, but he can ride this, while he thinks about how to fix the other bike.)

Ok, it is getting late, and I will be up all day tomorrow... Possibly breaking down the scooter, to get more familiar with this new turbo thing. (That I am not too familiar with, and I have no clue what one hose is, which is clamped off on the air filter box.)

Also, after another two hour warm-up, I will drain and flush the oil, and gas... to remove the loose shrapnel and sediment varnishing from the packing oils. Going to throw-in 10W50, as this is an air-cooled model, and I live in Florida... Hotter temps = thinner oil. Using 20W50 is a good way to help keep the viscosity high, without additives. (That is what kept the other scooter alive for so long, I am sure.)

Night!

[isawhim]

Update:

The entire scooter was double-checked, while in a more relaxed state today. I found the throttle-grip to be slightly inset to feel entirely comfortable, so I extended its position, bringing it further out. (The grip to the metal, from the mounting clamp was also a fraction of a hair too loose for my taste, so a thin wrap of electrical tape on the handle-bars added that micro-meter of additional gripping tension needed. The grip feels more secure now.)

I put another 4 miles on it, after another 2 hour idle break-in and final idle adjustment. The end result of the idle adjustment was a slight reduction in fuel, and reduction in air. The higher negative pressure from the settled piston-rings and valves, was drawing in too much air-volume and fuel volume through the initial break-in settings. Idle is a lot smoother, but, since this is a 4-stroke, and only 1-cylinder, and a larger 150cc, the idle is a more powerful vibration. (Once above idle, the well balanced engine has no noticeable vibration.)

When the scooter was cold, and settled, I drained the water-thin oil that came with the scooter. The usual tiny flakes of metal poured out with the oil. While on the full-stand, I hand-cranked the kick-stand a few times, to ensure any oil that was resting in other areas, could also drain. Finally, I tilted the entire bike to lean on the drain-plug side, draining the remaining oil out.

I refilled the bike with cheap lawn-mower SAE 30, 4-stroke motor-oil. This second, hot-draining, would flush out most of any remaining junk inside. I ran the bike at idle for 10 minutes, then hopped up to the gas-station to buy a fresh bottle of SAE 20W50 motor-oil. When I returned, I drained the oil while it was hot. (Be real careful when you do this, hot oil sticks to skin real well, and WILL burn you well after you have washed it off. Also, wear gloves, if you have them.)

Once I refilled the scooter with the thicker oil, the bike ran even smoother. I took it slowly up to 72 MPH, and back down again. I didn't even realize I was going that fast, until I looked down at the gauges. When I got home, after a normal 35 MPH neighborhood cruise to cool the bike down slowly, I kept it parked at idle for 5 minutes, letting the parts settle-down. (You will hear all sorts of creaks and pings, that is simply the stressed parts sliding under the bolts. That is normal, and will last until the bike gets back to idle temperature.)

Just a small note, if you have the time, you can recycle that oil from flushing, since it has not chemically broken-down. The oil is perfect for flushing between changes. You simply have to filter it through paper-towels, the white fluffy kind, not that brown recycled paper junk. Using a plastic water bottle that you remove the bottom from, you layer about 10-20 sheets over the drinking end of the bottle. Fold-over the edges, making about 8 separate pleats, "V" folds. It should look like a folded umbrella. Now you can tape or wire-wrap the paper into place. Turn the bottle over, so the drinking part, which is covered, is now pointing down. The cut part, (Big opening), should be pointing up. You pour the oil into here, and let it slowly drain through the paper-towels.

You can slide the towels down, to allow more to flow through faster. So the mouth of the bottle is not tight against only a small portion. Just don't over-fill it, so it pours over the tied-down portion. I hang my bottle off my handle-bars, with a coat hanger pushed through two holes at the top of the bottle. It drains into a Chinese-food plastic container, and usually comes out looking almost new. No metal, no carbon, mostly only fresh oil for flushing next time.

The scooter has a max-power which is documented at 8,000 RPM, which is also the last white number indicated. I was doing 55 MPH at 6,500 RPM, as per the gauged speed, and the max speed I got after the final oil-change, was 72 MPH against the wind, at 7,100 RPM. Time for a GPS time-demo.

I still can not get over the quality of the engine and frame of this thing. Perfectly balanced, wide wheel-base, big wheels, fast response, and completely smooth ride... But this is one heavy sucker. (Not quite as heavy as a touring bike, just not nearly as light as some of the others I have ridden. This thing will easily stay bound to the ground. Don't expect me to do a wheelie on it. I am not that daring anyways.)

However, I did notice one unique wording in one of the documents, as I assume is in many others. "Xungyue Inc. is not responsible for the warranty on internet sales." Which leads me to believe, that it is entirely under the full care of the internet site that is selling the vehicles, to provide and honor any stated warranties. Sounds correct, as only a recorded and authorized dealer, would be subject to any factory warranties.

Any-who, it is Easter-Sunday, and this is one of the days that the offices are closed, so Monday I will be contacting them about the mirror replacement, and questioning them about the "Trunk-cargo", which was not present, and not stated as an item in the list of parts on the website, but, it is featured in the photos, and has a complete separate photo of just the trunk-cargo... Leading me to believe that it is part of the sale, as well as the printed documentation and separate instructions for installing the trunk-cargo on the rack. (Not a major concern because the trunk is ugly and small for my needs, however it is something that I feel they should possibly make a note of, on the site. Possibly remove that one "Photo", which is a photo of only the trunk, which is apparently, not included in that sale.)

I think there is another type-o on the page, related to the tires, or it might have been in the description that the sales-guy had. I remember asking specifically, if the tires were tube-tires or tubeless-tires. I distinctly remember the guy saying they were tube-tires. Just for those that are curious, these are tubeless-tires. That is a good thing. These tires nearly seal themselves, and can be quickly, temporarily repaired with a plug. That also translates into a stronger tire, which is better balanced.

I am thinking about adding an automatic thermal sensing CPU fan to the front of the engine compartment. (All engines, at idle, will overheat on a hot day, this would severely help reduce that issue, while the engine was not in motion.)

Only a simple 60cfm cpu fan is needed to keep a slow and constant air-flow, when no flow is present. (Might tap into the ignition-line, and setup a simple switch that is only on, when the throttle is not open. Plus, if I can find that old timer circuit, make a delayed off, so the fan runs like the fans in the newer cars do. Staying on for 5 to 10 minutes after the ignition has been shut-off.)

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NEW UPDATE:
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OMG, my biggest town hurdle has just been crushed by this scooter!
www.dot.state.fl.us/structures/botm/bridgelighting/lighting.htm

The "Dames point bridge", was the largest hurdle for my little 50cc scooter, when I drove from Connecticut to Florida. Before I got 1/3 of the way up, 1/6th of the bridge length, my little scooter was barely doing 20MPH. That was with the 48MPH lead, which is a mild down-hill before the bridge starts to incline. (Riding in crotch-rocket position is the only way to get over 42 MPH on a 50cc. If you sit up, your body is a wind-sail, your fastest speed will always be 35 MPH.)

Anywho... This scooter, the 150cc, didn't even hesitate! I started at 75 MPH, like all the surrounding traffic does, and my slowest speed up the bridge was only 70 MPH. I swear, I was almost able to pass a car! But the car reached the top first, and picked up speed faster then I did. Left me looking at the bumper the whole time.

Just two words of note. One, the throttle was full open to get to 75 MPH, and the second note was that 80 MPH seems to be a physical limit of the bike. Even going down-hill, which was a steep hill, the bike seemed to have a limit of around 79-81 MPH. Might be because the clutch was gripping so hard, and the engine could not physically spin any faster at that belt-ratio.

After I made my first cross, I stopped at the second or third exit. Alta drive? There was a plaza there, where I wanted to let my bike cool, and check for any potential problems. (This was the first time driving this hard, for that long. The bridge is nearly half a mile long.) That is partially why I did this at midnight. It is cooler, the bridge is all lighted, but it was horribly windy.

Oh, a quick note... This bike seems wind-proof! LOL, my retro 50cc was tossing left and right, like I was surfing on the bridge. This 150cc just kept going where I pointed. No real drift and no real strength to keep it that way. I could feel the side gusts, but 90% of the wind, at 70 MPH, was all front-wind. Must be the large wheels, (Gyroscopes), and combination of that speed, that weight, and body shape too.

Any-who... I pulled into the plaza for a cigarette, and to let the bike idle-down, so the cooling shock didn't kill it. I don't like how hot the CVT gets. There is a fan inside, impellers on the pulleys, but that stupid solid connection to the motor-oil, and that stupid blower-exhaust allows the heat to just build and build.

For those who do not know, the blower is on the right side, just before the exhaust. The forced air passes through the cooling fins of the piston and valves, exhausting out the front, opposite the exhaust. The structure that is opposite the exhaust, is the CVT transmission, which also doubles as your rear-wheel mount. This structure is possible, because it is one piece, or mounted tightly to the oil-pan/crank-case, which has no cooling.

Translation, the oil gets hot, stays hot, heats the CVT case. The piston gets hot, the blower cools the piston by forcing the hot air out the front of the engine, the hot air exhausts in front of the CVT structure, and the CVT sucks in that hot air... Thus, not getting cool, as it tries to do with the internal impellers in the CVT.

This is a flaw design with all scooters, not just to this one. I am sure the heat will not be a problem, but my little 50cc lasted forever, because it never generated heat this high. A 150cc has 3x the heat of a 50cc. (I may have to change my driving habits, or creatively invent some air redirection that is less stupid, and more after-market. Like I did originally for the 50cc, with the ducting of compressed air from under the body, which was directed into the chamber below my seat, to keep my bottom from overheating!)

Ok, going to sleep now, gotta wake-up early enough to call these guys, and complain about the broken mirrors, which are now installed on the scooter. (Arg)

[isawhim]

So far, in my opinion, this is how I would grade my experience with this company, and the product they sold me...

Pre-Sale Information: A+ (They provided more info than the MFG, and have provided additional information, when contacted directly.)

Sale collection: A (They were slightly unprepared for an order to be placed over the phone, but the order was completed, and was without any complications.)

Follow-up order status: A+ (They quickly identified me, and my order, and went out of the way, to manually double-check the physical item preparation before departure.)

Shipping info: B+ (This seems to be a bottle-neck, due to the arrangements they have with shippers. I am sure this saves us both money, and all information was available, though, this took a little more effort to get. The information was complete, though it was limited to exact info only. There was little they could tell me about the shipping, except, "Here is the shipping number, and here is the number to call for tracking.")

Delivery time: B+ (Monday, ordered and paid. Wednesday, item fulfilled for shipping, due to my request to hold the order until my exact item-color could be confirmed. Thursday the item was shipped. Saturday, 8 shipping days later, the item was received. Complete time minus my hold time was 11 shipping days.)

Delivery method: A+ (The item was scheduled for delivery, arrived as scheduled, and delivered to the position on my property where I found suitable. They would have set it on the back-porch if I asked them.)

Delivery integrity: B+ (Though there were no issues with the delivery company, there was the usual related issues to poor Chinese packing, which could have led to damaged goods that might make someone want to return the item. The grade of a B+, is to stress that there is a strong need to "Positively check your delivered merchandise upon delivery." That is not a bad thing, but better packing methods and structure would be the only way to get an A+ in my book. EG, Styrofoam packed components that are not breakable would be the only items that might get an A to A+. If you can look at the outside, and see potential damage, that is great. If you have to dissect components, and unwrap, untie, uncover, to see hidden damage, that is not so good.)

Product quality: B+ (The product was better than or exactly as expected. However, there were noted issues, related to packing, which damaged a replaceable item component. All other issues were insignificant, and well within acceptability.)

Customer support: A+ (The issue of my broken component was addressed, and confirmed as a replaceable item, within the 30 day period of grace. The item as processed, pending shipping, upon being acquired. I am not sure if this is an item they have on hand, or may have to order.)

Resolution fulfillment: PENDING REVIEW

Resolution completion: PENDING REVIEW

NOTE: The MSO, MCO, TITLE came two days after delivery. (Obviously a separate delivery, once delivery is confirmed. EG, I imagine that you would not get that, if you refused the delivery. The documents are complete, no abbreviations, and are ready for registration.)

[donnak]

Glad you are having such a good experience. An update on the experience of my friend. ScooterDepotUS was contacted and they agreed to contact a scooter dealer in the metro Atlanta area to pick up and examine the scooter that wouldn't start. They promised contact within 24 hours. Four days later, my friend got them back on the phone and was told that the 30 minutes she had them on the line was "to long". Next, they told her, the customer, to not threaten them to "fix" the waranteed scooter. One day later, they agreed to call a local scooter shop to pick up and inpect the scooter, after my friend gave them names and phone numbers of three shops. They contacted one, and faxed over a hand written work order to inspect the scooter - the shop didn't accept it since it wasn't on letterhead, and it had no PO ceiling on it ($200?, $500?). That issue was fixed with more intervention on my friend's part, and the shop came and got the scooter, and said there is an issue with the fuel lines and fuel delivery, as well as an electrical problem in that the spark plug isn't getting what it needs to fire. They have put $200 into the inspection - ScooterDepotUS promised they would ship the part identified to be faulty as well as the check for the work done to the local shop - and now my friend has been told that the customer service guy's BOSS didn't approve pulling and shipping the parts, let alone authorizing the check.

I am glad you have the time and skill to work so hard on getting your scooter to ride - not all of us want that type of relationship with our wheels! My friend spent 30 years on the floor, and later as an exec, of a fortune 100 automotive manufacturing business and knows both manufacturing and customer service. In this case, ScooterDepotUS product and the service after the sale did not meet her expectations.

[isawhim]

You don't have to have the type of relationship I have, with my scooter. You can easily pay a certified mechanic to do all the work for you. That would not change if you purchased a car or a bike or a jet-aircraft.

I know that they have a limited knowledge crew, they are sales agents, not mechanics. They could use some more mechanics to assist customer support, because they sales reps know nothing about the scooters. (Possibly some training, but I am sure they are only temps, or a call-service setup, with forced limited knowledge.)

Sounds like a bad wiring connection. Pinched wire, or loose connector. (It may be attached, just not well.) Have all the "Kill-switches" been turned off? There may be one on the handle, one on the side-kick-stand, and you have to depress the break, to get it started. (It can not be on the side kick-stand. Also, if it has an alarm, and it was started with the alarm, it needs to be turned off with the alarm, before you attempt to use a key to start it.)

(Still not sure what vehicle you are talking about.)

For those who were interested in my purchase, here is the link to the photos. (Still waiting on the new mirrors to arrive.)

www.isawhim.com/scooter/index.htm

Shows the entire bike, inside and out. (I am not saying that every item there, is this good, only showing the quality of this specific model.)

[dtwscooter]

I really appreciate your write up. I ordered the exact same model from the same vendor. It's in transit but once received your detailed preparation would be invaluable getting it roadworthy.
By the way, I asked about the trunk while ordering(I called) and it was an option. So after polite inquiry, they gave it to me at their cost($65).
Hoping for the best when my scooter arrives ;D
Will keep tuning in to this thread for any updates or insights

[mc150bscooter]

Well i got all my stuff to day and im vary happy i know not ever body has a good experience with this company but i have. And they will help you but you got to be payshent and persistent that it check up on your stuff thare trying to help you but don't be a ass to them thare ppl to so say to your self do i like to be yelled at NO so be nice if you call get names so you know who to talk to about what gong on thay have been around for 8yrs so they might no some thing we don't im sorry that some ppl have a bad experience with them but we all know that ppl don't go on and say how good it was when nothing went wrong thats the truth . Thank you 4 reading have a nice day

[mplsscooteruser]

My 2 cents on dealing with scooterdepot is split. Please keep in mind the issue I have had may be isolated but unfortunatly happened to 2 new Scootdawgs at the same time so I daught it. Also keep in mind I have only 1 experience to share since this is my first Scooter purchase so keep researching to come up with your own assesment.

They (Sunny Sports) sent the day after purchase and while in transit the sales person was very involved; however, as soon as a problem arrised with my MCO and bill of sale he stopped responding. I truly believe this is a sign of the times and modern customer service mentality. To be fair, it was not his problem to solve since is sales and not responsible for the paperwork.

To get this resolved I have had to hound them daily because it wasn't a priority for them to get it resloved ( or at least didn't appear that way). No proactive updates (was told I would get a callback with an update and never got one), no follow through with out my proding, and aside from getting it to the frieght company didn't once meet the time lines they set.

Again, a sign of the times. I believe that many companies see customer service as an "ADDED" benefit to the sale - it is not. It is the continuation of the sale and a defining factor of a company's abilities.

I agree with isawhim's assesment of large volume shippers like scooterdepot.us and that the single purchase customers do not take as high of a priority as bulk order customers like dealer. Being a customer service tech I personally don't aggree with this type of business attitude but then again it is not my company and I don't make the rules.

For those researching Scoots to purchase Scooterdepot did send the product I ordered on the day they said they would and it arrived in great condition, I can not fault them on the frieght companies delay. My only caution is in the paperwork, call to confirm your VIN number with them immediatly after your purchase has arrived, been inspected and signed for, and unpackaged. If the paperwork has not arrived in atleast a week call them and don't assume it will be resolved quickly. "Hope for the best and plan for the worst."

Hopefully, the girl doing the paperwork will learn from mine and dtwscooter's issue and make things better, but after 3 hours on the phone with her don't count on it. All in all good product just bad follow through.

[rsdavidson65]

I would like to thank everyone for posting, your comments and insights a GREAT. I have been looking for a scooter for awhile and find it very difficult to make a decision based on a company's own write-up or that of a seller, someone who has bought one is so much better. I am lucky, I have a Xengyue 'dealer' close adn will be heading out soon to take a look at one.

I just want to add my two cents, which may not be worth a lot, to the discussion concerning scooterdepot. Before I buy from anyone I always check with the BBB. I know it is not always the best source for information because if scooterdepot dosen't care about their rating, they won't take the time to reply to them, but I just though I would throw it out there that scooterdepot had a 'F' rating. take it for what it is, a start to research into a company. Form reading this and other posting concerning them, they seem to be a littel on the bi-polar side. But as it has been said before, that seems to be the state of customer service these days.

I also have one question; is Roadrunner i-Scooters and Xengyue one in the same? At the beginning of this thread 'tyrssen' said that he got hold of a RoadRunner Scooter and their web sight was... I clicked on the link and it took me to RoadRunner Trucking. Does anyone have an answer?