Post by rapidjim on Mar 5, 2012 14:47:05 GMT -5
I got an email from Ice Bear today that made me very happy. I guess I am doing something right! Not often you get a response like this.
I sent her an email expressing a concern of parts request slow down, this is her response:
Subject:
From: icebearatv12@gmail.com
To: rapidrep@hotmail.com
Hi Jim,
I actually noticed the slow-down of parts department in responding to the customer also. I think XXXX is still adjusting to all the tasks and responsibilities. I'd give him another week to get more comfortable and better adjusted. Meanwhile I'd make a point that he's aware of the problem.
Give it another week. If you feel the same way, please do let me know. You're on my "best customer" list. If you're sensing a problem, we have a problem.
Thank you!
--
Wendy Yu
Note: I deleted the parts rep's name.
Jim/Owner
Rapid Repair
I sent her an email expressing a concern of parts request slow down, this is her response:
Subject:
From: icebearatv12@gmail.com
To: rapidrep@hotmail.com
Hi Jim,
I actually noticed the slow-down of parts department in responding to the customer also. I think XXXX is still adjusting to all the tasks and responsibilities. I'd give him another week to get more comfortable and better adjusted. Meanwhile I'd make a point that he's aware of the problem.
Give it another week. If you feel the same way, please do let me know. You're on my "best customer" list. If you're sensing a problem, we have a problem.
Thank you!
--
Wendy Yu
Note: I deleted the parts rep's name.
Jim/Owner
Rapid Repair
