Extremescooters.biz delivery damage

[chaslittell]

Hi folks: My bad back kept me from long rides, and my 1988 BMW was getting a bit close to being repair prone, so I sold it. But I can bug around town, I miss the two-wheel travel, so why not a scooter?

I have settled (I think) on a Roketa MC-75-150, as a reasonable compromise: good storage, apparently good running lights (front anyway) for safety, 13" tires. I am prepared to do the PDI, swapping out hoses, filters, fluids, etc, oh and probably upgrading to LED lamps where possible (paranoid rider is a safe rider.)

If "XTS.biz" delivers my scooter with a mechanical issue, I see that parts are widely available, and I expect that they would fix me up no problem.

What concerns me is, WHAT CAN I EXPECT IF I GET A SCOOTER WITH BODY PLASTIC DAMAGE? Will they fess up and replace the damaged parts? Will I have a nightmare with trucking insurance claims?

Any words of wisdom will be greatly appreciated.

Thanks--Chas in Dayton

[jdikov]

We always send out any damaged plastics to the customer and then file a damage claim directly with the trucking company ourselves. Only stipulation is that the customer must inspect the scooter upon arrival and list any damaged parts on the BOL then have the driver sign off on it saying that they acknowledge that damage was done during shipping.

Best advice is not to sign for the delivery until you have examined the scooter and made sure nothing was damaged in shipping. As far as how other comapnie handle their responsibilities and if they actually stock replacement plastics in the color you may need well.... All I can say is good luck getting plastics in your color from most of the online retailers, it can be a nightmare.

[chaslittell]

Good answer, THANKS!!

[supermel74]

Aug 20, 2011 19:07:36 GMT -5 jdikov said:

Only stipulation is that the customer must inspect the scooter upon arrival and list any damaged parts on the BOL then have the driver sign off on it saying that they acknowledge that damage was done during shipping.

Best advice is not to sign for the delivery until you have examined the scooter and made sure nothing was damaged in shipping.

I'm not sure what the driver's legal responsibility is to participate in this, but uncrating and thoroughly inspecting a scooter can take some time and you'll probably end up dealing with a very aggravated driver. If there is obvious damage to the outer packaging that's one thing, but I don't think most of these drivers want to sit around for 2 hours while the customer goes over the scooter looking for damage.

[mainepeace]

I NEVER sign for a scooter delivery until I've taken off the crate cover and thoroughly visually inspected for damage. The driver can wait... they're doing their job. If a driver can't help me move a crate 5 feet "because it's not my responsibility" then he can wait 15 minutes for me to inspect the damage because it IS his responsibility.

Greg