Want to talk about customers? Take a look at this. Yes it is long and contains some adult language. SO if adult language bothers you PLEASE don’ go any farther! I did remove the name of the emailer and the company he was talking about so as not to cause an issue and protect their identities. I couldn’t help myself in posting this. Just a sample of what dealers go through, even when the person has never done business with them. I have not done any business with this person at all. I do open myself up to this because I will help anyone with a problem. At first, and sometimes while reading what he wrote, I was starting to think this was a joke or someone wanting to play with my mind.
Mods: If you feel this is inappropriate please delete it.
Date: Tue, 26 Jul 2011 15:39:16 -0500
Subject: Ice Bear Trike 300cc Magnum
Jim
I purchased an Ice Bear Trike 300cc Magnum from “company name deleted” out in CA online back in Oct 2010. As soon as I got it it vibrates like crazy and slips out of gear. Been trying to get “name deleted” at “company name deleted” to do something about it for 9 months. After researching online have found out all this trikes are a vibrating and gear slipping POS. “Company name deleted”’s plan is obvious. Blow me off until the warranty has expired.
I've filed complaints with the FTC and BBB on Ice Bear Trikes here just recently. This manufacture needs to be shut DOWN! You can Google Ice Bear Trikes and see all the complaints.
Here is “company name deleted”s BBB rating:
“link deleted”
If a manufacture is allowing this type of service from their dealers they need to be shut down ASAP.
Now back to the POS trike. What is your solution to stop the gear slipping? Change the differential? Same part won't help.
Also to stop the ass shaking vibration that shakes ever bolt loose (done lost a few).
Emailer
On Tue, Jul 26, 2011 at 4:29 PM, Rapid Jim wrote:
I have to strongly disagree with your comments on Ice Bear Trikes being a "POS". Did you have the rear wheels spun balanced during the PDI? Did you adjust the reverse linkage/Cable during the PDI? No machine is ready to ride out of the container. They need to be inspected (PDI) before placed into service.
I did look at the BBB website you provided and I have to admit that it don't look good. However, it is not Ice Bear "blowing you off", they can only act on dealer's input. If they dealer does not contact them about issues, how do you expect them the act.
I did forward your concerns to my rep at Ice Bear.
Jim/Owner
Rapid Repair
Emailer:
Date: Tue, 26 Jul 2011 16:40:26 -0500
Subject: Re: Ice Bear Trike 300cc Magnum
I have no idea what PDI as. Besides I'm a customer not a dealer.
You state, "Did I this and did I that?"
I shouldn't have to DO any of those things. I purchased a BRAND new Ice Bear trike and yes to your disagreement it's a POS.
Now if you're in love with inferior Chinese products than that's your prerogative. As it's obvious there is serious design flaws with this bike. You can Google that and see all the complaints.
Now back to getting anything done about this. “Company Name Deleted” has blown me off since purchase and as their BBB rating shows I'm not the first.
So how does one go about getting this POS fixed?
Hopefully the FTC once they see all the complaints can shut these guys down. No customer should have to go through this BS after spending $4k.
Emailer:
Date: Tue, 26 Jul 2011 16:42:28 -0500
Subject: Re: Ice Bear Trike 300cc Magnum
Now tell me. How the hell would a customer know to do any of the below when the POS doesn't even have a service manual for the trike let alone an owners manual. Also why in hell would a customer have to do any of that?
That right there shows me you are not much better than any other Ice Bear dealers. Asking a customer if he's done all that crap! Wow.
I'll have to add your dealership to the FTC complaint.
On Tue, Jul 26, 2011 at 4:55 PM, Rapid Jim <rapidrep@hotmail.com> wrote
Note: I did get a little carried away here.
Your dealer should have told what needed to be done when you recieved your machine. You have never done business with me and if you add me to the FTC complaint you will be sued! I do not take slander lightly!
I tried to help you and tell you what needed to be done and went one step further and forwarded your email and my response to Ice Bear. Then you threaten me?
If you picked the machine up from the dealer, all the inspections would have been done. If you had it dropped shipped to your door it is your responsibility to either have it done or do it yourself.
Emailer:
Date: Tue, 26 Jul 2011 16:42:28 -0500
Subject: Re: Ice Bear Trike 300cc Magnum
Now tell me. This thing vibrates worse than a century old washing machine while idling so what would balance the rear wheels do?
Explain that to me please.
"If you had it dropped shipped to your door it is your responsibility to either have it done or do it yourself. "
On Tue, Jul 26, 2011 at 4:57 PM, Rapid Jim <rapidrep@hotmail.com> wrote:
Considering you never mentioned vibrations at an idle; "As soon as I got it it vibrates like crazy and slips out of gear. " I thought you were talking about vibrations driving it.
Emailer:
Date: Tue, 26 Jul 2011 17:13:15 -0500
Subject: Re: Ice Bear Trike 300cc Magnum
Look after being blown off for over 9 months by “Company Name Deleted” you can surely understand my fustration. If not well then....
If that is the way Ice Bear allows their dealers to operate than us their manufacturing needs to be shut down. Plain and simple.
Emailer:
Date: Tue, 26 Jul 2011 17:02:38 -0500
Subject: Re: Ice Bear Trike 300cc Magnum
Now how can it be a person responsibility when they don't know to do it. It's the dealers responsiblity to tell the customer what to do upon arrival. Which was never done. Besides vibrating when idling won't get fixed by balancing tires.
Sue me? Haha. Get a clue. I'll let the FTC decide on whether your a compentant dealer or not. By these emails it's leaning to that your not.
Also if Ice Bear is allowing dealers such as “Company Name Deleted” with horrible BBB ratings then YES they ARE to blame just as much.
Meaning they don't give a sh!t about CUSTOMER service as they are not keeping tabs on their dealers ratings
Emailer:
Date: Tue, 26 Jul 2011 17:03:27 -0500
Subject: Re: Ice Bear Trike 300cc Magnum
Forwarding emails to the FTC is NOT slander. It's called proof to they way ICE BEAR dealers respond to customers complaints.
Nothing MORE Nothing less.
No slander involved at all.
On Tue, Jul 26, 2011 at 6:36 PM, Rapid Jim <rapidrep@hotmail.com> wrote:
I can defiantely understand your frustrations with “Company Name Deleted”, however, why "bad mouth" other dealers and myself who have nothing to do with your issues with “Company Name Deleted”. I attempted to help you and forwarded your concerns to Ice Bear who is in the position to check out your concerns and do something about it. What I get in return is nasty emails. Now is that fair?
Emailer:
Date: Tue, 26 Jul 2011 18:57:11 -0500
Subject: Re: Ice Bear Trike 300cc Magnum
No. What you did right off the bat was start stating "did you do this. Did you do that". Meaning putting the blame right away on the customer. Like he's the one that is suppose to do a Pre Delivery Inspection.
That bike when it arrived should have been running properly. It was not as still is not 9 monthd later.
All “Company Name Deleted” has done is NOTHING.
After showing them their BBB rating and stating, "Who do you think an outsider will believe after seeing this", decided to let an authorized dealer in our area take 1 hour to diagnose the problems.
Can you believe that. 1 hour! What a joke.
Anyway we drove flipping 5 hours one way to some scooter shop that said, "Yea bring it down we can work on it."
We get there and his so called shop was a flithy dark junky basement!
They didn't do squat. But did AGREE that YES it vibrates more than anything he's seen. And that yes it is jumping out of gear. Another high quality Ice Bear Dealer.
Today I called a Motorcyle Repair shop that has worked on them and he too stated they are POSs plain and simple.
Poorly designed with many flaws.
So what does a person do when they get screwed out of $4000K?
On Wed, Jul 27, 2011 at 8:09 AM, Rapid Jim <rapidrep@hotmail.com> wrote:
You are correct when you say right of the bat "did you do this" and "did you do that". Experience has taught me to ask those questions because, sometimes things get over looked. Yes it is the customer's responsibility to do the PDI or have it done when a unit is dropshipped to them. Now, I am in no way defending “Company Name Deleted” however, I did look at their site and found this:
“link Deleted”
If you choose to purchase your new unit without PDI, assembly and tune-up; we strongly suggest you to have a certified mechanic (any small engine repair shop, motorcycle shop, or local auto repair shop,an authorized dealer) to assure that your vehicle is inspected,prepped,assembled,adjusted and all bolts are tighted for saftey.
DISCLAIMER
It is still always necessary for you to check all bolts and verify the unit is in proper working conditions before riding the unit. It is the owner's sole responsibility to verify all Pre Delivery inspection parts and bolts prior to use. “Company name deleted” are not responsible for any issues related to the assembling, maintaining, or general caring of the unit. The owner must follow best practice guidelines with the unit. In addition, during shipping there are a change where wires and other connections may become unplugged or unhinged. Please perform an all points verification on the wiring connections, bolts, hinges, plastic connections, and other vital connections to ensure they have not been dislodged during shipping. Your safety is our primary goal, please do not hesitate to contact us if you have any questions .
If you picked it up from the Dealer, instead of a drop ship the PDI should be done by them. I agree, according to the BBB report, this would be a dealer to stay away from. That is also why I forwarded your original email to Ice Bear.
" Today I called a Motorcyle Repair shop that has worked on them and he too stated they are POSs plain and simple. " You know, you can find a lot of shops that bad mouth their competitors. I have been in business in the same location since 1993 and have heard it all so to speak. If an Ice Bear Trike is properly setup from day one they are a great little machine esp. for the price. Of course you can go buy a Goldwing Trike for $38,000 and still have issues. I have a great deal of customers that have not had any issues or major problems with their machines.
Hope you find a good local shop that can fix yours.
Emailer
Yes but that BS isn't the problem. I told you once it vibrates like hell while sitting still and idling so balancing tires isn't the problem.
Also sending a bike out that is NOT ready to ride IS POOR business plain and simple. It is done that way because it is a POS Chinese product plain and simple and you can try and defend it all you want.
“Company Name Deleted” bad wordED me and you our defending them. No customer should have to go through this BS. PLAIN AND SIMPLE.
All the PDI BS is just that BS. You get a bike from a Japanese manufacture sent to you then you get on it and ride the thing the minute it arrives. NO PDI BS
Besides the PDI BS is not the problem and you keep trying to say I'm to blame for this POS product.
So get lost.
Emailer:
We drive 5 God Damn hours one way to take it some so call authorized Ice Bear dealer and the stupid bad word didn't fix anything. And here you are babbling about that the PDI is the problem.
Just shows you are as stupid as he was.
Emailer
So from all your emails all you've basically done is put the blame on the thing slipping out of gear and vibrating on PDI.
That is ALL you've done. Is try and blame the customer. Not once have you come up with ANY other reasons.
That right there will show the FTC and the BBB how ICE BEAR dealers operate.
Now just to let you know. Your email is being blocked because after driving 10 hours to one stupid ass dealer I'm tired of wasting my time typing to another.
Now as soon as I read the above I get this:
Emailer
Date: Wed, 27 Jul 2011 10:43:33 -0500
Subject: Re: Ice Bear Trike 300cc Magnum
Stick that blaming it on the PDI up your ass. And yes by the way the PDI WAS done. You've been set up and failed miserably.
THE FTC is going to love this. You NEVER once mentioned that this could be my problem:
scooterdoc.proboards.com/index.cgi?board=trike&action=display&thread=925&page=1On Wed, Jul 27, 2011 at 11:20 AM, Rapid Jim <rapidrep@hotmail.com> wrote:
Read the post again, that post refers to a 150cc not a 300cc. Besides that post is for a model that doesn't use reverse anymore.
And to respond to your statement about a Japanese machine, they do not drop ship them. They are PDIed and inspected at the dealership.
Take your negative comments somewhere else. Originally all I asked for was more information so I knew what was done and what wasn't.
Emailer:
Date: Wed, 27 Jul 2011 11:32:38 -0500
Subject: Re: Ice Bear Trike 300cc Magnum
See if you can get Ice Bear to send a new differential.
That is if you are the so called great dealer you claim to be on all the message boards with your big banners.
Emailer
Look Jimmy Boy. You know damn good and well Ice Bear has had major rear end problems with the 300cc Magnum but never once mentioned it.
What does that say about you? Answer that.
Emailer
Like one message board poster stated, "Hell there's a guy up in Wisconsin that has a whole business catering to repairing these things".
That is why you are always lurking on the message boards because you KNOW they are POS and that is what your business is based on. You can put your little banner up on each message and drum up business repairing these Chinese POSs. Another American that has sold his soul to the bad wordin' Chinese. Why don't you go head south of the border where you belong.
Just Man up and admit they are POS and that is what puts the bread on your table. Stop trying to put the blame else where.,
On Wed, Jul 27, 2011 at 11:52 AM, Rapid Jim <rapidrep@hotmail.com> wrote:
You know what? I am a great dealer and there are people that think so on the boards as well as my customers.
You bad mouth Ice Bear and Lump all Dealers in the same catagory as “Company Name Deleted” and then expect me to order you a rear differential? The post you sited before has nothing to do with the rear diff. Don't you think we need to figure out what the problem is befoe we throw parts at it? Even after all your badmouthing and threats I am still willing to help you.
1. Seeing it is a 2010 model, is it a straight axel diff or a independent rear suspension?
2. Is the shift mechcanism on the handle bar or a real shifter on the right side of the machine? Most 2010s will be on the handle bar left side.
3. Once I know exactly what we are dealing with I can help you narrow it down,
Emailer:
Independent supsension. Handle bar left side.
Emailer
Date: Wed, 27 Jul 2011 12:01:26 -0500
Subject: Re: Ice Bear Trike 300cc Magnum
The bike is actually my Dad's who is 81 years old. Too old to ride a two wheeler anymore. He told “name deleted” at “Company Name Deleted” he needed a new rear end. He was a mechanic for over 50 years.
Emailer
Date: Wed, 27 Jul 2011 12:08:58 -0500
Subject: Ice Bear Magnum
Try working in the ER and ICUs at a major inner city University Medical Center. You get spit on, cursed and yelled at all the time while trying to save lives but have to just keep on smiling and give respect back.
So if you can help my 81 year old father to get this trike running like it should I would say you are the man you say your are.
A Korean War Vet should be able to still ride even though the 2 wheeler is no longer feasible.
On Wed, Jul 27, 2011 at 12:10 PM, Rapid Jim <rapidrep@hotmail.com> wrote:
Independant rear with cable on handle bar. First check is to make sure that the cable is not to tight, which would not allow it to fully engage in forward gear. There should be some slack back by the spring and fork assembly. will it go into reverse?
On Wed, Jul 27, 2011 at 12:11 PM, Rapid Jim <rapidrep@hotmail.com> wrote:
A Korean War Vet should be able to still ride even though the 2 wheeler is no longer feasible.
As a disabled Vietnam Vet I agree with you.
Emailer
Yes it goes into reverse
Emailer
Date: Wed, 27 Jul 2011 12:17:48 -0500
Subject: Re: Ice Bear Trike 300cc Magnum
I'll tell you what Jim. The best thing would be is to have my Dad call you and talk on the phone. You guys could then get this figured out.
You can then go to Ice Bear and explain the problem with “Company Name Deleted” and state that you are just helping out a customer that has been neglected.
Is that ok?
On Wed, Jul 27, 2011 at 12:21 PM, Rapid Jim <rapidrep@hotmail.com> wrote:
Sure that is fine. I have already notified Ice Bear as I said and I did follow up with them this morning and “Company Name Deleted” is not even answering them. I am not sure what IB will do but, we can always try.
Emailer
He just left to go an appointment at the VA Hospital in KC. I'll have him call you when he gets back.
Emailer
Jim
My Dad's name is “Name Deleted”. I gave the number of your shop to him but I don't know if he'll call or not.
Emailer
Date: Thu, 28 Jul 2011 19:52:18 -0500
Subject: Re: Ice Bear Magnum
Hey can you check and see if Ice Bear has any differential for the 300cc Magnum.
“Name Deleted” at “Company Name Deleted” is telling him that he'll get him one but that they don't have any in stock right now. I just wonder if he's just doing his blowing off thing. As he has been for 9 months.
07/29/2011
They do not have a complete gear box but, do have the gear sets to rebuild them.
He has not responded since I sent the last email on 07/29/2011. I have not received any calls either. I am wondering if this was a real issue or someone trying to mess with my head. Now how would you have handled a customer like this?
??
Note: FTC is Federal Trade Commision
Jim/Owner
Rapid Repair
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