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Post by rdkngusa on Jun 18, 2011 12:10:44 GMT -5
After researching decided to order a Linhai Aeolus 260 from Valley Scooters.Thought I woulb be getting a better quality chinese scooter.Alot of good reviews for both dealer and scooter.Scooter arrived about 8 days after placing order.No windshield arrived with scooter,box was ripped in various places,caged bent.Checked for damage to scoot and found none. After inspecting scoot I soon found the poor quality control on the body panels and wiring harness to the temp sender on the radiator.They put a rectanguler female plug to connect to a round male plug on rad. Called John at Valley and spoke to him about the missing windshield.Jonh said windshield will be ordered and sent out.Week later,no windshield.Called Linhai Sunright myself and found out windshield was never ordered.They sent out a windshield but the wrong one so 2 1/2 weeks later still not riding the linhai.Pictures will follow of poor quality.Wish I would have ordered a Bms or Znen.The 150 Znen I got from superior was a better quality machine.
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Post by jdikov on Jun 18, 2011 14:25:19 GMT -5
Yes most of this story is true.
Scooter was purchased through us- check.
Scooter was delivered missing windshjield- check.
I personally called Ronald 5 minutres after hearing about missing windshield and was told it would be sent out, Never heard from customer until this morning when he called and told me he had gotten the wrong windshield.
Told him I would contact Ronald on Monday to strighten out problem.
Customer blames me for windshield being missing when he got scooter. Told him that was something totally beyond my control as I do not work at Sunright.
Customer also blames me for his getting wrong windshield again told him it is not something I had control over but would take care of Monday.
Customer threatened to post on forums, I told him he should since people should know about poor QC at Sunright. Again, not under my control.
Having said that, I find it unusual to get a poorly built Linhai 260 or 300 scooter. Have sold them for years and I know a lot of forum members have them and have been very happy with them. Chime in here especially if you have had issues with the Linhai product.
Moral of story-
Stick to our Motorino scooters. We stock all the parts for them and I don't think I ever sent out the wrong part to a customer for the ones we import and have control over.
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Post by hardd1 on Jun 18, 2011 14:51:45 GMT -5
Sunright sucks....they are the worst distributor in the business
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Post by Carolina Fun Machines on Jun 19, 2011 7:20:34 GMT -5
Sunright sucks....they are the worst distributor in the business.
And I thought it was just me they treated poorly.
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Post by jdikov on Jun 19, 2011 13:32:51 GMT -5
Unless you talk to ronald directly it is hard toget muchdone with them. Jim in tech support is good. Have always gotten good help and quickly.
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Post by hardd1 on Jun 20, 2011 7:50:07 GMT -5
wanna openly discuss the parts dept?.......too bad we can't because of the vulgar language needed for description is prohibited  |
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Post by rdkngusa on Jun 20, 2011 12:09:59 GMT -5
Tried today to call Sunright and speak to Ron or Jim,all I got was leave a mess. we'll get back.Yeah right.John did you call Sunright to get a correct windshield for me?
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Post by jdikov on Jun 23, 2011 14:08:38 GMT -5
Yes we spoke to Gigi . She called the customer and sent us and him the tracking number. Only took 2 days to get a hold of them. WOW!
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Post by hardd1 on Jun 24, 2011 18:43:11 GMT -5
heard that promising crap before.....very suprising the parts dept acknowledged an order in less than the usual 30 days of begging
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Post by mainepeace on Jun 25, 2011 21:14:47 GMT -5
I just have to say, regardless of "how things are done" with Chinese scooter companies... the dealer is the representation to the customer of the scooter manufacturer. Regardless of how difficult it is to get in touch with the parts department, I feel it is the dealer's responsibility to make a quick resolution, however it is done. Even if it comes to pulling off a windshield off a new scooter or buying one retail from someone else and sending it out then working on replacing the windshield later.
That's just my opinion and that's what I would do. A company HAS to be responsible for what it sells.
Greg
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Post by supermel74 on Jun 26, 2011 9:05:57 GMT -5
I agree 100% Greg.
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Post by ♣Luke♣ on Jun 26, 2011 12:41:41 GMT -5
linhai aeolus is the only chinese scooter i really like.. it's low and fat.,,i like the style....on the other hand,the vog 260 is one of the chino scoots i hate most...the style is very common,nothing special...i like scooters that stands out among the rest...an eye catcher.
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