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Post by mike6736 on May 27, 2011 20:57:38 GMT -5
Ok..Great....Ice Bear and dealer came thru, 36lb new axle gear box and sproket arrived to me at no charge.
Good service thru deaaler warranry and parts department and friendly helpful folks. Took several weeks but part did come from China....
Going to tear down in AM and inspect u-joints and all bearings, hubs, gromets before new installation.
Yuppers gonna put the wammy on it....
Mike
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Post by rapidjim on May 28, 2011 7:37:53 GMT -5
I have always had great results with Ice Bear (directly) when it comes to warranty issues and parts. Understandable when they don't have the part in stock in Ca and it takes a bit of time getting it from China. My first experience with a warranty issue was on a rear hub. It had to come from China but, had it in a few days and was sent Fed Ex. Now the first thing they sent was a Wheel instead of a hub, bit of communication problem with China. Unlike a lot of distributors, they didn't want the old part first before shipping the new one and in a lot of cases they have not required the old part back at all. Not once have they argued about the part being bad, they have taken me at my word that it is bad. Great company to work with.
Jim/Owner
Rapid Repair
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Post by mike6736 on May 28, 2011 16:27:27 GMT -5
Yuppers, coutomer satisfaction was there goal. Now, once I get mine changed out...I will open and tear old unit down with pictures and send back ti IB. I may rebuild this unit if cost effective...
Mike
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Post by strictlyred on May 31, 2011 19:06:50 GMT -5
I so want one of these trikes, but living in Ontario Canada, we don't have cool scoots..
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Post by rstone88 on Jun 1, 2011 11:21:06 GMT -5
300 still in repair shop. Having a mechanic look at her. She only has 400 miles on it. The rear deck is cracked. The left rear cvc boot is blowing packing grease. And the bolt inside the engine which connects the crank case to the piston case is blowing oil. I hope when the mechanic tells me what is wrong. Familly Motorsposrts will stand behind it and send me new parts and pay for the labor? Hoping?  ? Plus the Transfer case might be shot as well.. |
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Post by edfr on Jun 1, 2011 11:53:56 GMT -5
I don't believe Labor is included in any warranty, but they MAY pay part of it.
Lefty
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Post by mike6736 on Jun 1, 2011 12:35:25 GMT -5
FMS did me right via IB, free part to the door...But labor...in your dreams.
Mike
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? Plus the Transfer case might be shot as well..
