brandsplace.com experience

[frodotwo]

Bought my two Bali 150's from brandsplace.com, ordering on 5/25/08. I received emails and phone calls to contact the company next day. When I did so I was told that the scoots would not be available until the week of the 15th and I was asked if I still wanted the order. I had checked numerous sellers and they had the best price at the time and a BBB rating of B+. This was also the time that many retailers were raising their prices due to the demand. I said OK and waited patiently for the 15th to arrive. I called the company in the afternoon on the 17th (tue) after getting no email notification and was told that they would ship this week. I called again in the afternoon of the 19th (thu) and was told they were on the container ship in the port and would be shipped out on Friday or Monday at the latest. No email stating they were shipped caused me to call again Tuesday the 24th where I was again told they would ship this week. I mentioned that I had seen other retailers advertising in stock and mentioned mrscooters.com had told me in an email 6-8 days to my door. The guy told me that they were just saying that to get my order and I told him he was telling me alot that wasn't happening as well. I told him he had one more day or I would cancel and apparently they found a way to get the scoots out of the warehouse. I received an email the next day with the shipping number and delivery date. The scoots were delivered on the promised date 7/02/08 and I started my PDI on my wife's yesterday. Got home from work this afternoon and started in again when I was pleasantly surprised by a UPS 2nd day air delivery from Brandsplace.com that contained my MCO's.

I wasn't upset with the supposed wait period to the 15th but was upset with the crap that they were shipping the week of the 15th and they didn't. Getting my MCO's w/o wait was a plus as was the price of $1220 each. 38 days from accepted order to delivery.