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Post by chromestarhustler on Mar 26, 2012 19:50:55 GMT -5
I was informed by a quite rude man on the phone in the parts dept that I could not buy a replacement part directly from MRP when I called. I had to go through an authorized dealer. One of the super helpful dealers on here who is a MRP dealer ordered my Diamo parts. (thanks to greg who was super helpful) They arrived around 10 days later. The rocker arm looked new and no problems there. The camshaft is another story all together. The camshaft lobes and bearings are covered in rust. This does not reflect well on the quality of replacement parts MRP provide. Totally unacceptable quality, either no one looked at what they were shipping out, or they looked and decided it was acceptable, or just didnt give a crap.
For a company that prides itself in its own blog and countless youtube videos with supplying replacement parts, this is pretty shameless
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Post by skuttadawg on Mar 26, 2012 23:01:36 GMT -5
MRP is a wholesaler not a retail seller
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Post by chromestarhustler on Mar 26, 2012 23:21:20 GMT -5
so that means its acceptable to send rusty parts?
I had no idea they were a wholesaler until I called, all I did was a search online for the part number I needed and up popped a page with a pic, and phone number. I called. The man on the phone didnt have to be a C*ck about it. I was confused because for a wholesaler they go out of there way to get there name out. Ads, blogs, websites and youtube videos.
i dont care that they are a wholesaler, they are all over the place getting the message out that they supply aftermarket and replacement parts, and they sent a rusty camshaft. Apparently that point is lost.
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Post by skuttadawg on Mar 27, 2012 1:38:47 GMT -5
Dang a new part rusty ? I would be mad and send it back
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Post by rapidjim on Apr 7, 2012 16:50:00 GMT -5
Being rude to folks is one of the reasons I don't have an MRP website anymore.
Sending out a rusty part is totally wrong!!! Seems they need some better Quality Control!
Jim
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Post by abscooters on Apr 11, 2012 21:29:29 GMT -5
I've gotten rusty parts from almost every wholesale vendor I can think of at one time or another, probably shipped a couple too. Usually just light surface rust and steel wool shines it right up. The problem is the raw metals rust in just high humidity air. A coat of WD-40 and dropping it in a ziploc bag helps, but when you do a high volume of parts and have some that sit on shelves for awhile it is easy to miss some.  We would never intentionally ship out a rusty part, but there are times it is wrapped in chinese bubble wrap and we don't open it or just plain missed it before shipping. When we do catch them we clean them, use them on trade-ins, dump them to ebay or just plain pitch them, depends on the degree of rust. |
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Post by chromestarhustler on Apr 11, 2012 21:52:01 GMT -5
true, but machined parts are typically stored with a coating of oil,
this wasnt light surface rust/ flash rust. it required a lot of elbow grease, steel wool, scotchbrite, then 1000, 4000 and 6000 mirco mesh to rebuff to its required finish.
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Post by skuttadawg on Apr 11, 2012 23:31:42 GMT -5
Dang really new parts rusted before you got them ?
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Post by wile on Apr 11, 2012 23:41:42 GMT -5
Don't forget they were probably sitting in china for years or months then the guy ordered them and they sat in his place for months or years.
Then a poor soul needed those parts and HELLO rusty NEW parts.
Wile
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Post by chromestarhustler on Apr 12, 2012 1:37:47 GMT -5
lol, yeah that is for sure. i guess i had expected the parts to be packed in grease/ oil. which is standard procedure for machined parts.
but yes, MRP bough out a major importers stock that went out of business several years ago. so i have a ball park of how old they are.
but i got nos corvette and camaro parts that are still like new and they 40 years old or more. they were coated in oil and wrapped with wax paper at the factory and shipped to the dealership, sat on a shelf, bought, traded hands a least 5 times and now rest quietly waiting a new life.
i guess its chinese parts, i shouldnt have expected much.
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Post by abscooters on Apr 19, 2012 0:42:35 GMT -5
Gotta remember these parts cross the saltwater ocean at a really low speed ;D
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Post by macktheknife on Apr 20, 2012 6:01:44 GMT -5
Why didn't you ask the supplier Greg what was the problem? He sold them to you regardless if it was a MRP part? Rememeber they won't deal direct but through their retailers. He could have done the same as Dave cleaned them up and all would have been fine, says something about the parts he drop ships to others too. This is just another example of people who sell parts and never lay eyes on them but they for sure took your money. If he didn't drop ship them from MRP but had them on the shelf instead then that just goes to show you how much he paid attention also.
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Post by chromestarhustler on Apr 20, 2012 10:41:57 GMT -5
Why didn't you ask the supplier Greg what was the problem? He sold them to you regardless if it was a MRP part? Rememeber they won't deal direct but through their retailers. He could have done the same as Dave cleaned them up and all would have been fine, says something about the parts he drop ships to others too. This is just another example of people who sell parts and never lay eyes on them but they for sure took your money. If he didn't drop ship them from MRP but had them on the shelf instead then that just goes to show you how much he paid attention also. Are you aware how MRP works?, MRP is almost a drop shipper except with a warehouse of parts and a catalog of stocked items that requires an authorized dealer as an intermediate. Greg had to call and place the order, I had to pay Greg and Greg had to pay them, they shipped DIRECTLY to me. Greg never saw the parts, they were never on Greg's shelves, he wasn't selling replacement parts he is just a required step that acts as a buffer between MRP and the customer. Thats how MRP replacement part business works. Greg wasn't the supplier, Greg was the intermediate thats required for MRP's outdated hybrid business design. |
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Post by wile on Apr 20, 2012 12:27:23 GMT -5
HAHAHA, the buyer should complain to Greg he was the one that sold him the part. Its irrilavant to a customer where a part comes from its the Retailer's responsibility to fix the problem he is ordering the stuff and selling it to make money. 99.9 percent of everything you buy is from a SO CALLED MIDDLE man Some in Third down the Line Man. You buy something you do not call the Farmer that sold rotten apples to a distributor that then sold it to a retail store that you bought it from. You go to the Store you Bought the rotten apple from. You guys need some schooling, on economics and how a buck is made.
Wile
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Post by chromestarhustler on Apr 20, 2012 12:33:30 GMT -5
when you buy a tv or laptop is the warranty best buy or manufacturer warranty? when you buy a new car and go in for warranty work do you take it to the dealership you bought it or will any do because its a MANUFACTURER warranty?
thats what i thought.
maybe you need to retake your econ classes again.
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Post by wile on Apr 20, 2012 12:37:36 GMT -5
That is correct, you take it to the dealership where you bought the car and NOT drive it up to the Plant where it was made. You can care less where or who carries the warranty you only care that your problem is fixed by the people that you bought the item from;)
Wile
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Post by macktheknife on Apr 20, 2012 13:51:47 GMT -5
That's my point and since you knew MRP was the wholesaler and they WOULD NOT deal with you then your only recourse is to take it to the seller and complain to him. MRP will not and did not talk to you so you seem to just want to blame them and think the person who actually took your money has no responsibility at all to make it right with you. What if you didn't know the wholesaler at all?
Yes when I buy a vehicle from the DEALER I expect the DEALER to make the MAKER'S warranty good and if they do not they will not be a dealer for me again especilly if I have to complain to the maker.
You come on here said you bought two parts from Greg and one was good and one was not and then you go and search for his supplier and want to complain about them and leave the person who sold you the goods out of the equation? What's wrong with that picture? I wouldn't have bothered with them at all but I would have called the person who took my money and said WTF why you sending me rusty crap.
If he started the MRP does this and does that song I'd quickly siad hey that's not my problem but yours, send me a good part or refund my money, end of subject.
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Post by mainepeace on Apr 20, 2012 13:57:52 GMT -5
Why didn't you ask the supplier Greg what was the problem? He sold them to you regardless if it was a MRP part? Yes I did sell the part. I have spoken with Chromestarhustler about how to fix the issue and and keep him happy. On this particular instance Chromestarhustler contacted ME to see if I could buy the specific parts from MRP. I was not an MRP reseller at that time. I applied and became a reseller JUST for this particular order to make sure that Chromestar got the parts he needed. I have never dealt with MRP in the past and I have only ordered one other order from them since with no issues. I do claim full responsibility for the condition of the parts. This was one instance where the customer wanted something quickly for a part I don't normally stock so I had MRP send the part directly to him. In hindsight it was a mistake, but then I have done all I can to fix the issue. I offered to take the parts back but Chromestar wanted to keep them. Greg |
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Post by macktheknife on Apr 20, 2012 14:33:45 GMT -5
Then you did your part and admirably. If he wants to keep them then he needs to take them as they are and do the best he can to make them work and it would seem that all are correct in saying it's not MRP's problem but your problem that you tried to take care of it because he had a legimate gripe.
Since he said he wanted to keep them then he has removed you from all lialability IMO and we know he'll get no where with MRP. I'm sure MRP would take them back if you asked them to but you'll never know?
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Post by chromestarhustler on Apr 20, 2012 15:29:04 GMT -5
yes greg was great, went out of his way to help me out. If greg had ordered the parts and had them shipped to him, i am sure he would have sent them back. But time was a huge factor, i only get a few weeks off a year from school this project had to be taken care of the week at spring break ( so the project had to be completed in my time frame). My local MRP dealer would not order from MRP after a bad experience. so i spent 3 hours buffing the parts and running them thru a tumble polisher to bring them back in spec. had greg not sent them directly to me i would not have met my time line. I got the last rocker assembly they had, the rocker only needed minor work.
Greg helped me out and offered to work with me. The source of my gripe is this as i have stated. MRP sent rusty subpar parts out. If they had gone to Greg for a customer order and he opened the box up and saw the condition of the parts he would have refused them and sent them back. Wasting the customers time. Simply because someone didnt look at the parts they were shipping out, they placed both parts in the same sealed bag, they had them in there hands, and still sent them.
If i had ordered a new car from a dealership and the car arrived with some major defect in the paint like a hand print dead center on the hood, who would i be mad at? the dealer who simply ordered the car or the person who painted the car, passed the car for quality and oked its delivery to the customer.
Maybe because i have worked in aircraft service i just see this differently. But if the factory had sent crap parts to a certified repair station for an AOG repair and when the parts came were not to spec missing pieces and they customers airplane could not be serviced until replacement parts had arrived. I see no way thats the fault of the person who ordered the parts. Thats the fault of whomever sent them.
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Post by wile on Apr 20, 2012 15:41:50 GMT -5
Sure all that may be true, BUT who will you take it to and get it repainted or whatever.
You are not going to drive it to the plant where they built it and painted it or whatever.
Like I said you need to step back and think a little about how this stuff works.You can bitch all you want about the manufactuer or whomever but your only recourse is to take it back to the RETAILER. The retailer then deals with whomever he got the product from and either gets authorizied to get it fixed or replaced or maybe the manufactuer will send out a replacement product.
That is how sh!t works all over the world.
Wile
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Post by rapidjim on Apr 21, 2012 8:49:52 GMT -5
I was an MRP Dealer (Retailer) for 3 years and had one of their web sites until I got fed up with how they do business and not having common parts in stock. I have been in Greg's shoes, and like Greg did, I had to make it right with my customers when things went wrong and most of the time it was out of my pocket since all MRP wanted to do was argue with me and blame the end customer. Needless to say I don't deal with them any more. When I first went with MRP I was warned by Dawgs that "had been there and done that" and I didn't listen, it looked like a great deal to me and I learned the hard way.
Unlike some "dealers", Greg took care of the problem, my hat is off to you Greg!
Because of issue like this one, I am convinced that MRP does not check the parts before they are sold. I know that they have bought out other "Distributors" and just put the parts on the shelf to resell. Their prices aren't that great anyways!
Of course the bottom line is that the end "Dealer" is responsible for his customers and it is his job to make it right which Greg did!
Jim
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Post by abscooters on Apr 28, 2012 15:13:41 GMT -5
I was an MRP Dealer (Retailer) for 3 years and had one of their web sites until I got fed up with how they do business and not having common parts in stock. I have been in Greg's shoes, and like Greg did, I had to make it right with my customers when things went wrong and most of the time it was out of my pocket since all MRP wanted to do was argue with me and blame the end customer. Needless to say I don't deal with them any more. When I first went with MRP I was warned by Dawgs that "had been there and done that" and I didn't listen, it looked like a great deal to me and I learned the hard way. Unlike some "dealers", Greg took care of the problem, my hat is off to you Greg! Because of issue like this one, I am convinced that MRP does not check the parts before they are sold. I know that they have bought out other "Distributors" and just put the parts on the shelf to resell. Their prices aren't that great anyways! Of course the bottom line is that the end "Dealer" is responsible for his customers and it is his job to make it right which Greg did! Jim MRP's current business model is terrible, their website is terrible (and also all the cloned ones like Jim had). Their search function is so screwed up it makes finding anything a PITA. They are always out of common parts. Craploads of their parts have no picture, many are the same part with multiple part numbers because they bought out companies going under and didn't rebin or renumber their parts. Not to mention how high dealer cost on some of their parts is getting, practically retail if they know they got something that most others don't have. I used to buy a fair amount of my parts from MRP and they used to be one of the 1st places I would look to get parts and are pretty much the last now. Joel was always polite and knowledgable, but he is only one guy and anyone else that answers the phone doesn't seam to have a clue what you are asking.  I do not dropship any parts, even if I run out of something. I will pay the double shipping and have it shipped to me 1st, that way I know what I am sending out. I'm sure I have lost some phone sales when I give an ETA based on that, but it is better than letting the vendor piss them off and losing them forever. |
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Post by rapidjim on Apr 29, 2012 8:22:22 GMT -5
I have to add that when I first started with MRP it was a great deal. Joel was great, but the last year that I dealt with them is when all the "crap" started, even Joel got pushy. I haven't bought anything from them in 5 mos.
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Post by Enviromoto on May 3, 2012 10:45:38 GMT -5
I quit MRP a LONG time ago.
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Post by rapidjim on May 3, 2012 11:37:47 GMT -5
I quit MRP a LONG time ago. I know you did! You warned me LOL Jim |
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Post by Enviromoto on May 8, 2012 18:25:11 GMT -5
I quit MRP a LONG time ago. I know you did! You warned me LOL Jim Just looking out for a buddy ;D |
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