|
|
Post by girardmjg on Apr 8, 2011 9:32:12 GMT -5
I have owned an Ice Bear 300R Trike for almost three months. It has been operational for only one week of that time with numerous breakdowns and is in the shop now for a blown rear axle and gear box. I am told it will take five weeks to get the parts this time. I wanted to return the trike and get my money back because of all the breakdowns and it also qualifies for the Lemon Law, but was told "NO" refund. My advice is stay away from Ice Bear products; they do not care about their customers.
|
|
|
|
Post by bigggroovy on Apr 8, 2011 10:54:26 GMT -5
i was just talking to a guy who just got one. i told him that i havent heard many good things about them.
|
|
|
|
Post by edfr on Apr 8, 2011 12:49:57 GMT -5
There are others that have had theirs since last year and are running just great. Of course some of those where bought and setup by our main man JIM who owns RAPID REPAIR. Others have done their own PDIs and have been on here asking how and what to do before tearing up the streets with them. So it could be how it is being used and or how the PDI was done, you never know.
Lefty
|
|
|
|
Post by girardmjg on Apr 8, 2011 14:27:56 GMT -5
The trike was setup at a certifide Wild Fire scooter dealership. The trike is used back and forth to work on paved roads and still breakes down. Leaking gear housing, No reverse, bad rear right axil, broken faring bracket because of the vibration, I could keep going but I think you get the point.
|
|
|
|
Post by edfr on Apr 8, 2011 15:10:21 GMT -5
BUMMER!! Looks like you got a LEMON or one that was built on a FRIDAY and slapped together so they could get out of there. It should still be under Warranty though if you just got it.
Lefty
|
|
|
|
Post by mike6736 on Apr 8, 2011 16:37:31 GMT -5
Yaaa, were the company ya got it from? FMS?
Should be warranty parts....
Mike
|
|
|
|
Post by rapidjim on Apr 9, 2011 9:21:54 GMT -5
The trike was setup at a certifide Wild Fire scooter dealership. The trike is used back and forth to work on paved roads and still breakes down. Leaking gear housing, No reverse, bad rear right axil, broken faring bracket because of the vibration, I could keep going but I think you get the point. I guess I will add my two cents worth here. I will start with, no matter who makes what or what brand you buy, you can have problems with it and just because there is problems doesn't mean that all other machines made by the same company are junk. The difference being, does the company stand behind their warranty. I am not talking about dealers here I am talking about the distributor that represents the manufacturer. I know for a fact that Ice Bear does and will go above and beyond to help their dealers and customers. Questions concerning your problems one at a time. You state that the gear housing is leaking. Was it leaking when you picked up the machine? If so, why wasn't it fixed during the PDI? If it starting leaking later, did you continue to ride it? You also state no reverse. Again was this from the beginning? Was the cable adjusted during the PDI? Bad rear axle. Same questions, was it bad from the start? How is it bad? Was the rear hubs tighten or least checked during the PDI? Faring broken from vibration. Of course things can break due to vibration, did the vibration cause the breakage or was it a defective part? What is the source of the vibration. Is it just a vibration at an idle? If so, some vibration at an idle is the nature of a large bore single lung motor. Is it a nasty vibration, felt through the handlebars when driving down the road? If so, were the tires rechecked for balance during the PDI? Did the vibration occur after riding awhile, did you loose a weight off a wheel? The list can go on and on. In your original post you stated that you have owned this machine for 3 months, have you been riding it with these problems during these 3 months? Definition of Lemon Law for all States, some States have additional requirements. 3 to 4 repairs for the same problem, or 6 to 8 repairs to the entire product during the warranty period. Source : www.carlemon.com/lemons.htmlNo where do you mention any repair attempts, just problems. Also in your original post you stated "My advice is stay away from Ice Bear products; they do not care about their customers." I will tell you that Ice Bear DOES care about their customers and the product they sell. I talk with them weekly and find them to be very cooperative and work hard to help their dealers. Now if your statement was targeted at the Dealer you bought it from that is a different story. Taking 5 weeks to get a part can happen, but that is not just Ice Bear. I can site all kinds of incidents dealing with any vehicle where parts are not available and have to be ordered from the manufacturer. Case in point, in 2003 I bought a new Chev truck, 2 days after I bought it the check engine light came on, I returned to the dealer and they found a defective emission sensor on the fuel canister. Took 3 months to get that part, because of redesign and production time. ( Now let the Chev jokes start LOL). Jim/Owner Rapid Repair |
|
|
|
Post by mike6736 on Apr 9, 2011 11:43:30 GMT -5
Heyyy, that was more than 2 cents Jim.....
were daa @#$% I put my change...I will just go out and kick my Silver Bullet...That Magnum got attitude I tell ya, but what a blast to ride....
Mike
|
|
|
|
Post by mymomwantsatrike on Apr 9, 2011 14:31:13 GMT -5
i think its not fair to say "do not buy." i mean it would be fair to say if anyone else made a reliable $2500 - $3500 trike that didn't break. but no one makes an inexpensive (cheap) trike, really. so these chinese players do when you buy one of these i always think their are assumed risks. one of those risks is you will get a chinese trike. the next is you may experience a lot of "problems" with it to one degree or another. or you might not. but the internet is right here to tell you the facts BEFORE you buy, pro and con, about the buying and ownership experience from start to finish you are not buying from a company with a good warranty compared to others. many companies in china don't care about "support." they are selling product left and right. Ice Bear is just a distributor. they want to do good, sincerely i believe. but they are small. guys like rapidjim will always stand by their product and help out customers, but even they are beholden to the product itself, and where it comes from its unfortunate OP has to post "DON'T BUY" within his first few posts when he should have understood all that before purchase. have you not visited this forum before? if not, why not? and if so, certainly you have seen all the negative here, as well as the positive, about these trikes. enough so to make an informed purchasing decision and understand what you are buying, and what it may turn out to be unless you like project bikes and are handy with tools. which is a three wheeled boat anchor and if truly uninformed, well, what can i say? does a $3500 generic chinese trike with a 3-6 month "parts only" warranty sound like something you can trust too much? its not a case of "buyer beware" but "get what you pay for." with these things sometimes you do, and sometimes you don't. and yet others love a $3000 project they can "wrench" on unfortunately you also bought something with 'nil resale value. so you can't fix and sell it even if you could fix it hard lesson learned but just like you, many will buy anyway. even after reading this thread. but they will know the risks, and probably already do. and for some it won't be enough to hope for the best better luck next time  |
|
|
|
Post by edfr on Apr 9, 2011 15:45:00 GMT -5
It really is all about your mechanical abilities when you buy any Chino scoot being 3 wheels or two wheels. Until you get the bugs out of it and replace some of the less quality parts you will most likely be swearing at the purchase.
I am going on 6000miles just came back from a 50 mile ride( about time no rain no wind 65 and sunny). I had minor problems when I first got it back in 2009 but fixed all the rattles the cheap fuel filter broke while riding etc.. Since then there is nothing that needs fixing, it starts on the first hit of the start button let it warm up while I put on my gloves and helmet and away I go. I change both oils every 1000 miles, I set the Odmeter to zero and when it click to 999 I change both oils.
Lefty
|
|
|
|
Post by rapidjim on Apr 9, 2011 17:49:44 GMT -5
Heyyy, that was more than 2 cents Jim..... were daa @#$% I put my change...I will just go out and kick my Silver Bullet...That Magnum got attitude I tell ya, but what a blast to ride.... Mike Yeah Mike I know, guess I got carried away once my fingers started walking across the keyboard. I do have a tendency to do that at times. I guess I do too much research for my own good and have issue with certain things. Jim |
|
|
|
Post by mike6736 on Apr 9, 2011 19:30:09 GMT -5
HaHaHaaa, I heard all that Jim. Was soo nice today I washed the Silver Bullet, put the shamy to, buffed with soft a Wow.....She looked goood. Jumped on here, turned the key...killer switch on...and nothing but the starter would roar...
Well her ass goes back on the trailer Monday and to the shop....that girl got attitude....I going to let them go thru it. Right now I can't do much at. She got carb problems and something, loose wire some were.
@#$%, Mike
|
|
|
|
Post by Brooster on Apr 9, 2011 23:03:55 GMT -5
Saying that all IB's are junk is the same as my step grandfather in 1974 saying he will never buy a Dodge because his dad had one that was a piece of junk in 1940 something.
|
|
|
|
Post by rapidjim on Apr 10, 2011 14:30:12 GMT -5
Saying that all IB's are junk is the same as my step grandfather in 1974 saying he will never buy a Dodge because his dad had one that was a piece of junk in 1940 something. So true! |
|
|
|
Post by mike6736 on Apr 10, 2011 15:50:25 GMT -5
I'll scoot to dat...
|
|
|
|
Post by leeinark on Apr 10, 2011 19:25:17 GMT -5
I've got an Ice Bear Magnum 300 and I love it. It has been as reliable as my 1982 Honda CB 900. Both have had a little minor stuff here and there but if you fix it when it's noticed then all is ok. By the way Jim of Rapid Repair did my delivery and I have no, none, zip, notta complaint.
|
|
|
|
Post by girardmjg on Apr 11, 2011 7:27:53 GMT -5
My 300R Trike has been in the shop for repairs every time it broke, the problem is (as you can see from my previous comments) that is most of the time I have owned it. All of the problems happened after the inspection and setup, and all at different times. I say Ice Bear is not very trustworthy because they promised to send parts but it is going on a month and no gearbox. Now I need a drive shaft also, how long is a reasonable time to wait?
|
|
|
|
Post by girardmjg on Apr 11, 2011 7:35:23 GMT -5
The trike was setup at a certifide Wild Fire scooter dealership. The trike is used back and forth to work on paved roads and still breakes down. Leaking gear housing, No reverse, bad rear right axil, broken faring bracket because of the vibration, I could keep going but I think you get the point. I guess I will add my two cents worth here. I will start with, no matter who makes what or what brand you buy, you can have problems with it and just because there is problems doesn't mean that all other machines made by the same company are junk. The difference being, does the company stand behind their warranty. I am not talking about dealers here I am talking about the distributor that represents the manufacturer. I know for a fact that Ice Bear does and will go above and beyond to help their dealers and customers. Questions concerning your problems one at a time. You state that the gear housing is leaking. Was it leaking when you picked up the machine? If so, why wasn't it fixed during the PDI? If it starting leaking later, did you continue to ride it? You also state no reverse. Again was this from the beginning? Was the cable adjusted during the PDI? Bad rear axle. Same questions, was it bad from the start? How is it bad? Was the rear hubs tighten or least checked during the PDI? Faring broken from vibration. Of course things can break due to vibration, did the vibration cause the breakage or was it a defective part? What is the source of the vibration. Is it just a vibration at an idle? If so, some vibration at an idle is the nature of a large bore single lung motor. Is it a nasty vibration, felt through the handlebars when driving down the road? If so, were the tires rechecked for balance during the PDI? Did the vibration occur after riding awhile, did you loose a weight off a wheel? The list can go on and on. In your original post you stated that you have owned this machine for 3 months, have you been riding it with these problems during these 3 months? Definition of Lemon Law for all States, some States have additional requirements. 3 to 4 repairs for the same problem, or 6 to 8 repairs to the entire product during the warranty period. Source : www.carlemon.com/lemons.htmlNo where do you mention any repair attempts, just problems. Also in your original post you stated "My advice is stay away from Ice Bear products; they do not care about their customers." I will tell you that Ice Bear DOES care about their customers and the product they sell. I talk with them weekly and find them to be very cooperative and work hard to help their dealers. Now if your statement was targeted at the Dealer you bought it from that is a different story. Taking 5 weeks to get a part can happen, but that is not just Ice Bear. I can site all kinds of incidents dealing with any vehicle where parts are not available and have to be ordered from the manufacturer. Case in point, in 2003 I bought a new Chev truck, 2 days after I bought it the check engine light came on, I returned to the dealer and they found a defective emission sensor on the fuel canister. Took 3 months to get that part, because of redesign and production time. ( Now let the Chev jokes start LOL). Jim/Owner Rapid Repair You were not without a truck for the 3 months it took to get the part. My trike is sitting in the shop and can not be ridden. It has been 1 month and counting for my parts. |
|
|
|
Post by leeinark on Apr 11, 2011 8:34:20 GMT -5
girardmjg: I don't see that as an Ice Bear problem I see that as the dealer (you are dealing) with problem. I am truely sorry for your problems and I understand your frustration. Personally there are way to many shifty people selling these trikes and its a shame that they don't do the right things to get these trikes right before owners receive them. Some of these trikes have set for upwards of a year in a warehouse and no one can expect them to be road ready at that without significant maintenance. It should be the dealers/sellers responsibility but the pursuit of the all mighty dollar often times usurps that responsibility. I've had my Magnum 300 for 7 months or so and hit 400 miles on it yesterday problems have been minor and really insignificant in the grand scheme of things. I wish you the very best in repairing this trike they really are fun. Consider action against your dealer would be my suggestion. Good luck my friend...all the folks on this forum are here to assist in whatever capacity they can. vr, Lee
|
|
|
|
Post by girardmjg on Apr 11, 2011 14:12:12 GMT -5
girardmjg: I don't see that as an Ice Bear problem I see that as the dealer (you are dealing) with problem. I am truely sorry for your problems and I understand your frustration. Personally there are way to many shifty people selling these trikes and its a shame that they don't do the right things to get these trikes right before owners receive them. Some of these trikes have set for upwards of a year in a warehouse and no one can expect them to be road ready at that without significant maintenance. It should be the dealers/sellers responsibility but the pursuit of the all mighty dollar often times usurps that responsibility. I've had my Magnum 300 for 7 months or so and hit 400 miles on it yesterday problems have been minor and really insignificant in the grand scheme of things. I wish you the very best in repairing this trike they really are fun. Consider action against your dealer would be my suggestion. Good luck my friend...all the folks on this forum are here to assist in whatever capacity they can. vr, Lee The dealer I bought the trike from gets all parts through Ice Bear for the trikes, so the wait time is China and Ice Bears fault. I am happy to see someone has had good luck with a trike, most of the reports that I hear are not so good. |
|
|
|
Post by edfr on Apr 11, 2011 14:23:01 GMT -5
The 300s are fairly new and when any Importer or Distributor brings in new products, they do not stock all the parts, especially tranny parts shafts etcc. they may stock common parts for the product, cdis, coils, carbs etc.. but not tranny parts or even complete engines. As problems start coming in then they start ordering parts that people are having with. But I know getting parts from china is frustrating as heck cause it takes so long. That is also one of the reason some local dealers will not work on a Chinese Scoot because they would have to keep the scoot in their shop so long taking up room and having the client calling all the time and getting pissed off.
Lefty
|
|
|
|
Post by mike6736 on Apr 11, 2011 16:12:28 GMT -5
My 300 IB (Silver Bullet) has 497 miles on her and yes, they are a blast to ride.....heyyyy...silver isss faster than blue.........
I just hope you do ok when the parts come in....sounds like your axle was a lemon
Mike
|
|
|
|
Post by leeinark on Apr 15, 2011 19:54:18 GMT -5
There you go Mike ...Dreaming again about the speed of the "silver clunker". Dude, BLUE is where it's at!!! Why if I had oh say maybe 50 more HP I could probably pop a wheelie. The Blue Blur...looks fast just sitting there.
|
|
|
|
Post by mike6736 on Apr 15, 2011 21:18:02 GMT -5
That Lee Guy in Ar....He got my goat....Hey bud let's run for the heck of it this summer when I visit the kids looser buys coffee and donuts..Yaaaaaa
Mike
|
|
|
|
Post by rapidjim on Apr 16, 2011 7:57:46 GMT -5
HMMMMMMMMMM. Well maybe I should throw my hat in here. But would not want to hurt either of your feelings by out doing both of you on a 150 we are redoing sometime this spring. LOL!!!!!!
Jim
|
|
|
|
Post by mike6736 on Apr 16, 2011 11:50:59 GMT -5
Sounds to me if we are running junk we sure are having a blast......but guys we are running stock stock here.....
Thanks for the info Jim, you and others here are a huge help to me...I find I do ok working on the Bear even with 4 thumbs and monkey elbows...
Now were did I park that thing #%@%
Mike
|
|
|
|
Post by edfr on Apr 16, 2011 13:15:35 GMT -5
HMMMMMMMMMM. Well maybe I should throw my hat in here. But would not want to hurt either of your feelings by out doing both of you on a 150 we are redoing sometime this spring. LOL!!!!!! Jim HEHEHE, that is music to my ears  Lefty |
|
|
|
Post by leeinark on Apr 16, 2011 18:04:23 GMT -5
Hey Mike I say we "inline our 2 magnums for a 600 CC trike and blow Jim away..."what say yea"? You guys are all going to get me going aren't you? Now I'm going to have to build a trike out this hot running little ATV I've got sitting around. My Magnum scoot is for cruising...my Honda CB 900 is for moving. Hey Mike I'm always in for buying you coffee and donuts.
|
|
|
|
Post by mike6736 on Apr 16, 2011 21:51:03 GMT -5
That Lee....I know him he will strech it and pack a built small block in it and and we'll all have to go looking for him......
He will be smiling with his hair on fire...
I need more tools can find mine @#$%
Mike
|
|
|
|
Post by edfr on Apr 16, 2011 22:07:29 GMT -5
WHEW!! What a night did I miss anything? Lefty  |
|
.........
........
