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Post by jdikov on Oct 29, 2010 17:53:19 GMT -5
Hi everybody,
I have just about had it with Darrell and Jonway. In 2008 I ordered many containers of scooters from them and also placed an order for parts at the same time as I always do when I order scooters from a factory. In this case it was a small order of about $5000. Well I got the scooters but the part never came. After much complaining and waiting about 4 months they sent over about $1000 worth of the parts I ordered. Said the rest would be along shortly. Well after lots of calls and emails about a year later I got another $1000 worth of my parts from them. Now It has been another year and I am still waiting for parts, $3000 they still owe me. I call and leave messages, I email and get no answers.
A lot of these parts are for the 2 stroke models I ordered from them which turned out to be a piece of sh!t, and therefore need many parts to be replaced. I have had it with waiting on them and decided I would let all you guys know about it because I do not want to see any other dealers get caught in the Jonway run around/rip off. We have been in business for 8 years now and we pride ourselves on taking care of our customers and dealers by providing a good quality scooter and honest warranty support. It is factories like Jonway that make distributors look bad and give Chinese scooters a bad name.
Needless to say we will never again buy a Jonway product. We have a few good quality suppliers which we use like Znen, Meitian and QJ. THese companies have proven to be reliable and trustworthy over the years and we will continue to do business with them and to provide our customers with the support and quality they expect from an American owned company like Valley Scooters and not some Chinese owned rip off artists that make inroads into the US and then proceed to rip off Americans who are trying to make an honest living.
China now owns a good portion of the US due to our escalating debt and need to finance it. As with most people there are the good and the bad. The companies we do business with now are good. For example: We had 2 scooters that had a defective muffler bracket that cracked a short time after the customer bought the scooter. I asked my customers to send pics to us which I forwarded to our factory in China. In 3 days I had brand new mufflers at my door step and on the way to my customers. Now that is service! We pay more for a better quality product and so we must charge more for it but we know that our customers appreciate the value they get from us and thus continue to buy rather than go with a cheap product.
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Post by tvnacman on Oct 29, 2010 18:25:09 GMT -5
John
I ordered two scooters from Longbo Americain January, the price was low I bought wholesale . I needed parts they refused warranty. So I moved on I ordered from a website retail wrong part , it seemed that they were looking for me to do something so they would not have to take action. It has been a month they have not sent the check for refund. Now I have a change of hart , I want the cheapest of the cheap so it is less out of pocket when i get screwed it less money. It is a shame that the the chinese are screwing us as they are. I would like to see longbo america open shop in ny and the web site that I bought the part from. I may not get my parts or my money back at least I could break there balls a lot.
John you sound like a fine gentlemen I wish you luck.
If your mark up is higher and your willing to eat the garbage and do the right thing for your customers. Them mark it up a little higher your intilted to it. If one in 3 parts are defective and you have to eat it then your cost of goods has just increased by 50% .
John
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Post by tomcas on Oct 29, 2010 18:42:40 GMT -5
It makes you wonder what's up with them. Do they think that dealers aren't going to talk to each other?
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Post by tvnacman on Oct 29, 2010 18:46:58 GMT -5
they may not care
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Post by jdikov on Oct 29, 2010 19:18:55 GMT -5
Well I was silent for a while hoping to either get my parts or my cash but now I am just fed up and I want to feed them to the wolves. Hopefully enough dealers will see this and will just stop buying from them and we can toss them out the good ol US of A. We do not need businesses like that around here especially in this economy.
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Post by hardd1 on Oct 30, 2010 1:25:53 GMT -5
are Peace Sports built by Jonway?
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Post by ctscooters on Oct 31, 2010 0:19:14 GMT -5
It's interesting to see John Dikov discussing the service he has received from Jonway. I have no doubts that the experiences he discusses are completely true. But, here's the rub.
I bought one of these scooters, a 2-stroke by Jonway, from John a few years ago. I had nothing but trouble with it. In trusting John (as it appears others have in this forum), I decided to take him up on an offer of a reduced rate for a replacement. What I got was a 4-stroke, which after realizing had no zip at all, I asked to return for another 2-stroke. By this time, John had moved to Georgia from Connecticut, however he told me that his friend, Chris, would act as the go-between. The scooter would still be supplied and delivered by John to Chris, and then on to me. I ended up paying an additional 900 plus dollars for this 2-stroke.
This scooter was a mess from day one. His friend, Chris, was completely irresponsible in taking any ownership on John's behalf to stand by the "warranty."
I gave up on Chris, and asked John for help. John referred me to another Connecticut scooter colleague who he said "would take care of me" in getting the scooter in running condition again. Because I had bought the scooter in September 2009, it was well within the warranty period, so John assured me it would be covered.
So, I again took John's advice and brought it to his CT colleague. The bottom line is that he was unable to do the repair, saying that there was a fundamental flaw in its manufacturing, i.e. that it was a lemon.
I then wrote John two emails within this past month asking if he would please consider compensating me for at least part of what I paid for the scooter. I was surprised that he would not even reply to my emails, having done business with him over the past few years. Finally, a few days ago, I called him from an unfamiliar phone number, and got him on the phone. I asked if he had given any thought or consideration to my request.
His answer? Call Chris -- the friend I mentioned earlier who he entrusted me to.
And that was that. End of call.
I am now stuck with a scooter that came from John's inventory that will not start and is sitting in my garage. I will probably sell it for parts, if possible. I certainly wouldn't pawn it off on someone else, even if I were able to temporarily get it going again.
Although it's perfectly legitimate for a middle man to criticize one's supplier (i.e. Jonway), I, as John's customer, should still expect him to stand by the warranty, or if nothing else, the good business ethic his ad espouses. I am now down about $2,000 without a running scooter, but plenty of unfulfilled assurances.
Sorry John. I told you I wasn't going to let this go.
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Post by tomcas on Oct 31, 2010 6:42:17 GMT -5
The bottom line is that he was unable to do the repair, saying that there was a fundamental flaw in its manufacturing, i.e. that it was a lemon. That sounds like the biggest cop out ever. The bike may not be Japanese quality but the guy should be able to fix it, period. With that being said I got to say John is a stand up guy. At the risk of continuing this saga to a third guy, if John wants then Tom from Orange, Ct would be willing to look at your bike. |
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Post by Bluefront on Oct 31, 2010 7:02:14 GMT -5
Every so often there are vehicles that cannot be repaired (in a cost-effective manner) due to basic design flaws. But that's a very rare occurrence. The use of the term "lemon" is usually unwarranted...it only means the guy attempting the repair is unqualified to do so. It also can mean the owner is expecting more out of his vehicle than is possible.
But a non-start issue is fixable.....
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Post by Carolina Fun Machines on Oct 31, 2010 12:35:27 GMT -5
We sold them for a few months and found them to be of very poor quality, one thing after another went wrong and there was no warranty from Jonway. And when we would order parts from them, if they had them they would be used. I bought a number of them back to keep MY customers happy. From my experience all Jonway wants to do is dump their scooter and provide no warranty or parts. They are very low quality cheaply made scooters. There are better choices out there.
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Post by Eat Sleep Scooters on Nov 1, 2010 13:35:09 GMT -5
Yea Jonway sucks. Roketa and Gator (motorwholesaleus.com) buy these scooters and sell them with their names on them. Roketa has problems out the yin yang and Gator, dont get me started about them. I also like how the Gator (not gatormoto) charges out the butthole for their Jonway made parts.
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Post by jdikov on Nov 2, 2010 19:21:31 GMT -5
I would like to address the gentleman's post who wrote regarding his experience with one of our dealers in CT even though I have have gone to extensive lengths to satisfy him already over the last couple of years. You would think this was a purchase of a Roll Royce with the amount of service this ordeal had required and not the purchase of a $900 scooter.
THis is a customer who has absolutely no knowledge of scooters, engines or things mechanical in nature as I recall. Nothing wrong with that in and of itself but when it comes to Chinese scooters this can be problematic to say the least because the smallest thing like changing oil can become a monumental task and require tons of support. Issues that most people can take care of like a loose wire, a spark plug adjustment, forget about a carb adjustment etc become major issues in their eyes. So when he starated up about all the "problems" with the 2 stroke I figured I would cut my losses and offer him a deal on a 4 stroke since they are much easier for the novice to deal with.
Can't remember if I took it back and gave him the 4 stroke or if I just gave him a real good deal on it, but do remember all the commotion. Anyhow he wasn't happy with this bike either and by this time we had moved to GA. So I told him to go see one of my dealers in CT who is one of the best mechanics I have ever seen with these scoots. I told him to take good care of this person as we was a customer and gave him a discount on the dealer price of the scooter to make sure it happened. He payed $900 for the scooter already prepped. At this time we were selling them on line unprepped for $1299, prepped you could expect to pay from $1400- $1900 depending on the dealer so he a great deal on it. At this point I was barely breaking even on it and of course had already given a new scooter to him just a short while ago.
Don't know what happened between him and CHris for him to be unhappy with the scooter could never a a solid answer from either party but I figured I would help this customer out yet again and told him to go see another one of my dealers in CT and that I would stand behind the warranty 100%. My dealer told me what parts were needed and they were sent free of charge. A short while after that I started getting threatening phone calls form this customer and constant emails demanding that I pay him some money because he was having trouble with the scooter. I told him he needed to take it up with my dealer as I had already given my dealer the scooter at cost so that he could sell it to the customer at a reduced ($500 off) price. I really think I have gone above and beyond what you would expect anybody selling Chinese scooters to do. Maybe If I was selling Roll Royces and making $50k off every sale I would be expected to do more but when I replace the guys scooter 2 times and provide all parts as stated by my warranty I don't know what else I can do. I will be happy to send more parts for it if they would just tell me what they need,. (if I can find them somewhere since I know Jonway does not have them)
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Post by tomcas on Nov 2, 2010 20:01:36 GMT -5
I would like to address the gentleman's post who wrote regarding his experience with one of our dealers in CT even though I have have gone to extensive lengths to satisfy him already over the last couple of years. You would think this was a purchase of a Roll Royce with the amount of service this ordeal had required and not the purchase of a $900 scooter. Just like they always say...no good deed goes unpunished. |
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Post by larrball on Nov 3, 2010 0:33:04 GMT -5
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Post by larrball on Nov 3, 2010 0:50:29 GMT -5
The guy i bought my scooter from last year told me he would never buy anymore jonway scooters/ATV.. simply due to the fact he couldn't get a reply from them but he went thou MDL (they made it right) and at the time bought only 4t's like the one i have. I do recall him saying nicely but quite Franky, that he no longer sells jonway scooter's and this was coming from a very nice guy,that was not happy. I'm kinda glad this topic was posted only because i would have never said anything, given alot of dealers of all kinds have a bad deal not just jonway..but many others as well. Bad PR for the seller --> "IS" <-- what give's a bad rep on the dealers/support and drives them away. John has every right to be upset. OR (I'm going to get fired for this)"Every right to be, fu\kin pissed off" {r\a\n\t} Thank god i got a good one in 09  9JNYC0.05NFG - - Eng l8ytcapx39y040525 - - Vin |
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Post by Cookees on Nov 3, 2010 8:35:59 GMT -5
John, my heart goes out to you. After retiring from 30 years in the food business I became involved with scooters. However this is my first time in dealing with the "public". ( Up to now I'd always dealt business to business).
I can now honestly make the statement that the retail public is fricking nuts.
Well, not all of them... actually just a small minority... but those few are really fricking nuts!
I mean you could give some people a million dollars and they'd complain that it was in 20's and they'd prefer 50's!
Oh.. and I get a chuckle out of Jonways's advertising to us dealers. Do they really think the way to go is to stage some scantily clothed skank astride a scooter? Maybe if I were 15.
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Post by rapidjim on Nov 3, 2010 9:23:45 GMT -5
You can have 99 great customers, who are completely satisfied and praise you all the time and 1 that has no idea what they are talking about, bad mouth you. What do people remember? Not the 99 happy folks. just the 1 pissed off.
Sad but true.
John. I have always found you to be straight up and honest in your postings, no reason to change my mind now. In my opinion you went well above and beyond with this customer!
As far as Jonway is concerned, I have never dealt with them directly. I was contacted once by one of their reps, but at the time I was happy with who I was already dealing with. Glad I didn't go with them. Now I am a Roketa dealer, and have sold some Jonway manufactured scooters, that being said, I have yet to have a problem getting parts, warranty or not, out of Roketa (Goldenvale,Ca).
Jim/Owner
Rapid Repair
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Post by buiditright on Nov 3, 2010 9:45:29 GMT -5
Jim,
I was a cop for 20 yrs and people would aways want to complain about the bad things even when they were in the wrong but would never praise you to the chief when you did good. That is why when I deal with someone who treats me good I make sure that I talk to their boss and let them know how good that person/s was and how they treated me.. If it is an owner that treats me well then I make sure the public knows about it.
Bill
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Post by hardd1 on Nov 6, 2010 5:50:28 GMT -5
Jonway was the builder of Redstreak Scooters....Redstreak is kaput
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Post by Carolina Fun Machines on Nov 6, 2010 8:08:59 GMT -5
I talked to David this week and I would not sy for sure that RS is a goner.
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Post by hardd1 on Nov 8, 2010 5:28:24 GMT -5
RS is kaput in Fla
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Post by Eat Sleep Scooters on Nov 8, 2010 9:32:53 GMT -5
Roketa shat on me a while back on some warranty on a scooter I sold to a guy. I needed a whole new jug and piston and they refused to warranty it for me when I sent the stuff back. They got a lot of money out of me, but I refuse to deal with them ever again. Their parts IMO suck a little bit and are overpriced. I get the same parts from Peace at a better price and I can get them within a couple days. Half of Jonways stuff has been complete junk for me but the ones that were good, they were REAL good. Its like the MC-110's were made by douchebags on some panda weed and the MC-109's were made by superior scholars.
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Post by capslock on Nov 10, 2010 1:48:28 GMT -5
EEK
From my vantage point this is pretty damn scary since I am in the market for a scooter, and am interested in the Chinese bikes. I have a dealer in my area who seems to be reputable (Mishi PowerSports) and I have been planning to buy my scooter from them as soon as I can afford it.
AFAIK they sell mostly (or entirely) Jonway bikes so I have been doing some due diligence on the brand and came across this scary thread.
Does anyone know which of Mishi's inventory are NOT Jonways? And is the fact Jonway has a warehouse in my city (Dallas) an advantage?
The other bike that has my attention is a BMS Pathfinder. This bike has all the features I want. But I am hesitant to order a bike to be shipped.
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Post by Eat Sleep Scooters on Nov 10, 2010 19:40:39 GMT -5
Yea man stay away from the jonway stuff. I mean its ok if you like to work on your stuff. It will be a 50/50 chance that you will get a bad one out of the batch. And make very sure that they arent gators. If you really want to see what is Jonway and what isnt, just simply ask who the actual manufacturer is. If he gives you some roundabout story about where they come from, just run far away. That pathfinder would be a good choice for you since those bikes are pretty reliable. Just a good upjetting and a PDI will have you on the road a while.
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Post by buiditright on Nov 10, 2010 19:59:36 GMT -5
DMS seems to be a pretty good scooter
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Post by fairweasel2323 on Nov 13, 2010 23:25:22 GMT -5
I bought a Jonway scooter back in June I got 2500miles on it running great 2 problems a wire loose in fuse box and bad pick up coil connector. I love it! It was sold by my dealer as a Roketa Bali 250 MC-13-250 but its stamped as a Jonway YY250T-2. When I thought I might need a new stator or some part my dealer said he had tons of access to parts I dont even have to use Jonway Parts he said its got the Honda clone motor and was told I can replace alot of the cheaper Chinese parts to Honda parts if I wanted to Pay Hondas price! But so far no serious problems, nothing I didnt experience from my old Wildfire it was a heap! So maybe I just got a good Jonway model or we will see in the future. All I know I havent had any problems that aint expected with any Chinese brand scooter as they are assembled in like 5mins! But as far as Peace goes I had another thread about my scoot since it was sold as a Roketa but stamped Jonway and another Dawg had a Peace scooter stamped Jonway. So Im pretty sure Peace is made by Jonway too. And I never have heard any real bad complaints from any other Jonway or Roketa owners at least that own the Bali/YY250T anyways maybe there problem is more dealer manufactor related? Or just with this 2 stoke model of there scooter? I know all my dealer where I got my scoot only carries the Roketa/Jonway, Diamo, JCL, Kazumas and used to carry Wildfire he quit carrying them. He ordered a big shipment and had problems with all of them! I agree I had nothing but problems with my Wildfire! Well I hope I have good luck with my Jonway/roketa scooter for what I paid for it if I only get 2 0r 3 years then I still got my moneys worth but hopefully with the correct PM and getting the PDI done will keep it running longer!
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Post by fairweasel2323 on Nov 13, 2010 23:40:18 GMT -5
EEK From my vantage point this is pretty damn scary since I am in the market for a scooter, and am interested in the Chinese bikes. I have a dealer in my area who seems to be reputable (Mishi PowerSports) and I have been planning to buy my scooter from them as soon as I can afford it. AFAIK they sell mostly (or entirely) Jonway bikes so I have been doing some due diligence on the brand and came across this scary thread. Does anyone know which of Mishi's inventory are NOT Jonways? And is the fact Jonway has a warehouse in my city (Dallas) an advantage? The other bike that has my attention is a BMS Pathfinder. This bike has all the features I want. But I am hesitant to order a bike to be shipped. Its ur choice but I would never order a scoot from a online dealership they got to have a building for me to do business with them! I looked at some pathfinders before I bought my Bali really I didnt see no difference in the two scoots except body design and the BMS had the Lihani motor. But I have never had any problem thats not expected with my Jonway/Roketa Bali 250. And I think living so close to the plant would give u a advantage. The Roketa MC-54-250 is the most popular Chinese scooter by far and its made by Jonway! I believe that u get good and bad with anything u buy the first Jonway YY250T I got was silver had them pick it up and bring me the blue one the next day! I had test drove the blue one. but the silver one had so many problems, I had two pages wrote with all the problems I had with it and only got to ride it 2 miles before I lost headlights! Now with the Blue one I have now. I have had 3 problems a stripped bolt and 2 wiring issues all expected on a Chinese scooter thats why u need a good PDI on whatever scoot u buy! Good Luck and Safe Scooting! |
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Post by mopedmedic on Dec 15, 2010 20:02:53 GMT -5
We are a Jonway dealer here in Charleston, and the problem that I think people run into is that they think the junk Jonway makes that comes out of Scooterdepot and places like that is the same as what's on the dealer's floor. The product that Jonway puts their own name on has been pretty good as far as reliability, especially the 4T Sunny. We are primarily a 2T store, and had some initial problems with the 2T Jonway Solana and the Hornet. but once we figured out how to set them up during the PDI, we haven't had any issues with them out of the ordinary. I know of at least three 2t Solanas out there that we sold over the last six months with well over 4000 miles on them that have never been in for service anywhere. We have found that if you stick with their entry level bikes, and set them up right, they are fine. Many "chinese scooter dealers" don't understand the 2T motor, and can't figure out what needs to be sorted out immediately, and that's why so many of them fail prematurely. If you set them up right, they will actually run long enough that you can sell the customer tires and brake pads. We did have one 2T motor that was defective, and failed after 90 miles. Jonway sent us a complete replacement motor.
I have had great experience dealing with Darrell and Greg, and I would absolutely recommend Jonway and them for someone looking for a solid entry level line. The Jonway sold by Jonway through Jonway dealers is pretty good product.
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Post by jdikov on Dec 23, 2010 16:34:43 GMT -5
Well I'm glad somebody actually was able to get parts out of Darell. I'm still waiting for the ones I ordered 2 years ago or at least a check back for what they owe but I never get a call back from them when I leave a message. As far as the Pathfinder, it is a Xing Yue built bike. Quality is so so, better than most of the crap out of China but not as good as Znen nor is there as readily available parts upply for them. The Motorino Cassini is sismilar to the pathfinder but better quality for a bout the same price and comes with a real 1 year bumper to bumper warranty on parts. We stock every part for every Znen we sell as well as all the plastics in each color we sell. I was never able to get plastics out of Jonway that matched the bikes they sold.
RSM used a lot of Metian made product as well as Znen and a few others.
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