COLD START ISSUES with 250cc Saga

So sorry just read, was kinda skeptic of ur Dealer from first post most that offer those two and three year warranties i watch out for. I got a 15 day and 30 Day on electrical at a Family run business on mine, too many company's doing bad business and thats some BS! they made money on it that's there JOB! I wish u GOOD LUCK SUING THEM!

Well, my Kymco 50cc Vitality had a 2 year warranty and it ran just fine. We had to replace the spark plug once. But other than that, the mechanic who was also the dealer was very good at his job. The only reason I didn't stay with him was because he didn't want to sell the bike we wanted for a reasonable price on a trade in. He wanted almost full price, plus my scooter which I purchased from him with just over 1000 k's on it. So, we looked else where. Also, I wanted to upgrade to a 250 and Kymco was not shipping anymore 250's to Canada.

Nope. British Columbia, Canada...ha. I have never lived in Florida and my husband has lived in Canada all of his life. I'm American. So, I know for a fact that the market and choices there are far larger than here.

There is a glimmer of hope yet. We just had a good conversation with the dealer who has assured us that he has our best interest at heart and will do everything he can to get the bike running. Yes, it stalled again before we even took it off the lift...TWICE and he had trouble getting it restarted. He told us that the last thing he wants to see is one of his customers getting injured.



So, failing anyone being able to get this figured out, He has agreed to give us our trade in back and our money. All we want is the bike fixed. I think that is all EVERYONE wants at this point. It is a mystery why this thing is so temperamental. Nevertheless it is unsafe and if it cannot be repaired, we are just happy that he has in fact agreed to refund us our trade in and money back and that there hasn't been any loss of life or limb.

SETTLE IN FOLKS.....here it is:

My husband is not willing to have his wife die needlessly because he wants to take bad workmanship "personally". If he had built the bike himself, I could see him feeling insulted. We never insulted him. But we did have some things to say about the craftsmenship of the product and record keeping practices of the company. He has been more concerned about defending himself personally than making things right with us when it is clear for the entire world to see that he cannot fix this bike. He told us that he did all he knows how to do according to the check list that he is given. So, saying I'm sorry does not fix the mechanical issues. Maybe he did say that, I certainly don't remember. I asked my husband and he said that he did apologize. But at this point, It doesn't matter. Because we later found out with the results of the day that he did not in fact mean it.

We tried to start it yesterday to take it out and had trouble getting it to stay started. When it finally did start, it DIED while I was waiting for my husband to get the rest of his gear on (gloves and helmet). Very disappointing. So, we talked about what to do now and decided to try to start it again. This time it did start... (third try) and I said" we'd better hurry before it shuts off again"!. Then it sounded like a car does when it changes gears. I don't know what that is. and the RPM thing went from 1200 (which is where it was when it started sputtering) to 1800 in a flash. I was still only sitting there. Maybe that's normal?? I have no idea.

So, I looked at my husband and he said "maybe it just warmed up". So, we headed out and went back to the place where we had it towed from a few days ago. It's highway getting there and once you get there you have to drive slow because it's a public park area.

Anyway, we go and it seems to be ok except for this "weird" noise. I stopped and told my husband that it sounded like it was going to cut off like it did before. We just looked at each other. I gave it some gas and decided to keep going. Then we got to a nice lake area and pulled over, parked and took some pics. The whole stop was about 15-20 minutes. Went to start the bike......NOTHING! Tried again. NOTHING. Tried again and it started. this is what has been happening all along except this time it didn't cut off while I was actually driving. Thank God!

We thought we had better head out and there was that "noise" again. I thought it might have been the fan as I saw the light come on a couple of times when we were traveling around 20k's per hour. But I don't think it was because after the fan went off, the noise was still there. It sounded and "felt" like it was running rough. as if you are driving over loose gravel, but you are actually on a smooth surface. And the motor sounded like it was racing even though we weren't going that fast.
We explained all of this to the dealer today.

Ok, so we head out and hubby wants to take it in the other direction down the highway. I ain't too keen on this idea, but go along anyway. We take it to another beach area called Britania. I still hear the weird noise and gravel feeling off and on, but the fan light thing didn't come on this time as far as I could tell. We stop to get coffee. Walked around for a bit. About 45 minutes later go to leave and NOTHING. Bike won't start.....tried it again NOTHING. Tried it a few more times and it finally started and we took it back home.

sheesh. It's just not reliable enough for me to take it to another province or touring around the US or something like that; which is why we bought it in the first place. Not trustworthy. So, we will be taking it back today. I"m just not interested in continuing, endless maintenance on this thing. It's not even time for the first service yet and the bike has been to the shop several times already.

what a waste of time this has been for us.
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My thoughts:

I am capable of forming my "own" opinion of a person on a personal or professional manner. Everybody in the world might think a company is the "cat's pajama's". But my opinion is based on my OWN experience with any company; not someone else's. I had no dealing with the company before now and I don't know anyone who did. So this is my ONLY impression and I NEVER said those word to this man. I said he either sucked as a mechanic or he sold me a lemon. That is what I said. He assured me it was not him. and I apologized to him for saying that. That was that. I have NEVER used profanity to this man. But he keeps insisting that I insulted him because I don't trust him. I don't have to. It's not an insult. It's my choice after how we have been treated. He gave his word.....He now has refused FOR THE SECOND TIME. His reason? He stating that he did not know how to make a refund on to our credit card. We told him it only took a call to the people who manage the system and they could tell him how. He didn't want to do that and went on to tell us that it was his choice how he chose to refund us.

He offers us a check to be picked up at the end of the day. My husband just wanted the issue closed and asked him to make the call. He refused. Then he said "you think the check is going to bounce!" We didn't say that. Just wanted to walk out of the door with the situation behind us without having to come back for anything. But since he mentioned that, I guess it was is worth considering. Then he asked for two day. We reminded him that it had been two days since he promised. We just wanted to be done with it. I also want to say that his "change of mind" didn't come about until AFTER he kept us waiting at his front counter for 10-15 minutes while he was on the phone to someone.

That fact is the bike keeps stalling just like the dealer. We have file footage of how the bike stalls out and we showed it to him. He still says after watching the video for himself today that "it starts right up". They rolled it into his garage (some friends of his, I guess) the guy had a time getting it to start. Two other people were standing there witnessing the whole thing. One guy looks at me and says " it won't start up". I said this is the problem that we have been having. Once it gets going it might be ok and it might not. The guy who the dealer told us later was not a mechanic and should not have even been sitting on the bike came in and said "it started right up". I did see the guy driving it around, but it DID NOT start right up. My husband, the dealer and myself heard them trying to get it started and it would for a while. If finally did. But it certainly DID NOT START RIGHT UP.

I told my husband this guy was NOT going to keep his word. My husband being the honest guy that he is trust that everyone will be the same. They are not. He is surprised. I'M NOT.

And he says we could report him if we wanted to and pretty much told he was not talking to us any more. He wants "more time" to test drive it himself. We had no reason to think that he had not ALREADY done this each time he "worked" on it.

So, there you have it folks. If you don't "believe in" the dealer, he will not give you a refund on a substandard product. I even offered for him to just keep the money, give me my trade in back and we would just take the loss. He didn't want to do that either.
So, draw your own conclusions.. Like I said, we have our conversations with him and the bike not working properly on video with time and date. He STILL insist that the bike has always run properly even after seeing the video for himself, the bike being in the shop 5 times in almost 6 weeks And that he "reserves the right to fix it".

I forgot to say that my husband told him that if we could just simply be done with the whole thing, that I would send a post saying that he did in fact keep his word as promised. He stalled again and said he didn't believe I would. I offered to do it RIGHT THEN if he let me. It appeared to me that he had a computer with online access right there on the counter. Well, He didn't......SO I DIDN'T EITHER. This is where we are. Very, Very sad situation.
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The dealer told us that he didn't think that the distributor was willing to give him a refund. We told him he had to take that issue up with them. What a mess. I will never deal with SAGA Canada again and certainly will never deal with J and R motorsports in Squamish, BC.

We can't fix it ourselves as that would be their "out" in regard to the warranty.

I do however, have a 250cc Bet and Win from Kymco that I have been riding. If we do not hear from the Saga dealer in a week or so, we will give them a call. We have placed the Saga for sale and intend to give full disclosure as to the problems we have had with it. Some "wrench guy" may want to do the work on it and end up with a perfectly running machine. The dealer/mechanics certainly can't seem to get it done...

They suppose to have already adjusted the valves, replaced the electric start, some kind of a soleniod thingee, replaced carburator, and adjusted the valves...more than once. They still can't get it figured out. Pitiful.

I am so happy to hear you guys are finished with that nightmare. Although, I still say something needs to be done about the dealer and distributor. At the very least, file complaints on them as they certainly did not do what they should have done and that was replace the scooter. This is exactly the reason so many shops develop bad reputations. I think you guys went way above and beyond what is expected of customers. This was an outright dangerous situation with the scooter just shutting off in the middle of traffic and I don't think they took that seriously enough.

I know how scary it is to have a car cut off on you when your in 90mph traffic and have a big rig come running up on you. If I hadn't veered my car off onto the shoulder at 75mph, My wife and I would have been flattened. This was the slow lane and the speed limit was 75mph and nobody was going that slow. It is without a doubt the most scared I have ever been on any road.

Those folks you were dealing with are absolute jerks! I don't always agree that the customer is always right, but in your case, You were so in the right and those folks should be coming on here and offering you public apologies and freaking kissing both of your ass's for putting you through all that.